the setting is no less than idyllic. Grove Isle Resort is on a private, gated island adjacent to downtown Miami. the resort itself can be described as "solid almost 4 stars." the service itself overlall, with the notable exception at the pool bar, is "not even 3 star."
1- our room was beautiful, except for mold in the shower. I called for service and the maid tried, but didn't remove all the mold. further, the coffee service was not replenished -- pretty basic, if you ask me.
2- the food quality itself is excellent, marred by horrendous service. an hour between soup and entree at dinner? an hour to be greeted by a server for breakfast? begging for coffee refills; then, begging for cream for the milk? I even went to the front desk to ask for a restaurant manager to speak to, which fell on deaf ears. the waiters are even surly in their manner. hotel & restaurant management -- on a weekend at a major hotel -- non-existent.
3- the noted exception is the pool bar/restaurant staff. it's like they're working for different management! they're swift to meet your needs, and asked if they've done so.
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- Also Known As:
- The Grove Isle Hotel And Spa
- The Grove Isle Hotel Miami
- Grove Isle Hotel