We booked 2 nights at Motel Blu Feb.15 &16, 2013. I e-mailed and phoned explainingm that we would be arriving about 6:30 am on the 16th and would expect a room as we reserved for 2 nights. we were 4 sharing a room.
When we arrived we were told we didn't book properly. I showed my confirmation and the clerk said she would accommodate us in 2 separate rooms and we would have to move by 9:30 into a room for 4. We asked when checkout time was and were advised 11 am. We were wakened at 9:30 and told to move. I asked "to where"? No reply. I went back to bed. They came back at 10. Same thing.
Our friends woke us at 12:30 mas they had moved at 9:30 into the larger room but couldn't sleep. Again staff told us we were lucky to be accommodated.
I believe they rented out our room to collect the fee twice. Whether that is management policy or unscrupulous staff, I can't say.
When we requested they book a taxi to the cruise port thee next morning, the night clerk told us the phone number we had didn't serve our area. She called another who said they wouldn't come before 11 because it was too early. She did say 4 people with 4 suitcases.
He arrived at 10:45 with the same make of car that brought us from the airport but for some reason the luggage wouldn't fit. We suggested that it was his cousin at the desk, which he denied ut offered to go home and get his. Could it have been the sight of 2 other guests standing at the curb with luggage? He offered to go get his van and return. Which he and then charged us all $9 (6 of us) because now he is a shuttle and not a metered taxi ( which should have been $21 according to taxi fare.com
This place should be avoided at all cost!
- Official Description (provided by the hotel):
- King, and double beds. Efficiency rooms complete with kitchen including microwave and refrigerator. The "Red Light" restaurant is located on Motel Blu grounds. State of the art pool. Tiki bar. Free on site parking. The premises is gated and totally secure. Daily housekeeping. Front desk and main lobby operating 24/7. Bus stop on corner. Taxi service on call at all times. Minutes away from: shopping centers, downtown Miami, South Beach, Miami arena, the beach. ... more less
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- Also Known As:
- Motel Blu Hotel Miami
- Blu Hotel Miami
- Blu Motel Miami