Flew into Miami from Vancouver Canada back in January for a few days to catch some hockey games in Florida. Before the trip started I had to get some tickets couriered to the hotel and phoned ahead. The front of house staff were super helpful and said that it was not a problem. We got there later on via public transit with a bus stop across the road from the hotel. Had a great welcome and our tickets were there waiting for us.
The hotel room was a nothing too fancy but it is a boutique hotel so it was built a while back so you can't expect to be staying at the W. The location was fine about a 20-30 min walk down to the main drag in South Beach which was great for walking off some meals.
The pool and court yard area were relaxed and was good to have a beer there.
Great for what it is :)