The tour was nice, but a little short. The tour guide was entertaining and knowledgeable.
After the tour we decided to try some alligator cuisine at the on-site restaurant "Picnic Time." We ordered "gator bites" at the counter and sat down at one of the tables. The waitress/ food runner, who was about mid 20's with long, straight, dark brown hair brought us a small basket of fried strips with french fries. Naturally, having NEVER seen gator before, we thought nothing was wrong with the order.
A minute later after eating a couple french fries the woman returned to our table rudely asking why we would accept an order that was not our own - as if it was OUR fault she dropped the wrong food. We politely replied that we had no idea these were not gator bites (we hadn't even taken a bite of the fried strips yet anyway) to which she rudely responded that there were french fries too - Is it not an extremely common practice to serve french fries with an entree?? So, quite taken aback at this point, we asked her if she wanted the food back. She said "no, you have already eaten some of it. Don't worry about it, I will go get your food" and left without the food (just as she said she was going to do). SO we picked at the food (four chicken tenders and a handful of fries) while we waited for the gator bites. She returned ten minutes later, dropped the gator bites on the table and continued to stand there looking at us. We asked if she needed anything and again asked if she wanted the rest of the fries and chicken, to which she said with a look of disgust on her face "No. thats gross..." and walked away. Twenty minutes later after we had finished our meal and were preparing to leave she walked over and announced "They said you have to pay for the chicken tenders and fries" (approximately an extra $13). We replied that there was no way we were going to pay because we had not asked for the tenders and as soon as we found out they were chicken tenders and not gator bites we offered to give them back, to which she told us 'don't worry about it'. She then said "Well you didn't have to eat them!!"
*** If a waitress messes up your order, tells you not to worry about it, leaves it on your table and refuses to take it back multiple times, would you eat it or let it sit there going to waste??? She was clearly trying to back peddle and not take accountability for any of HER mistakes.***
Having worked in a restaurant for three years I am well aware that if YOU mess up an order, the customer is in NO WAY responsible for paying for the messed up order. Nor is it THEIR fault. If you as a restaurant do not want your customers to eat the additional order, you take it back and throw it away. OR you leave it there and allow them to eat it. It makes no sense whatsoever that you would leave a messed up order on a table for the entirety of the customers' stay and THEN expect them to pay for it. WORST SERVICE I HAVE EVER RECEIVED. And I am completely astonished that the management was a part of this too. What a joke.