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“Tour was nice but short, restaurant service was HORRIFYING”

Everglades Safari Park
Ranked #13 of 229 Tours in Miami
Certificate of Excellence
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: Visit the Florida Everglades' premier and most complete airboat attraction. Everglades Safari Park has a modern fleet of airboats of all sizes, capable of accommodating singles, couples, families, and large groups.Explore nature's River of Grass on an Eco-Adventure tour or on a small private airboat. Our experienced tour guides will describe you the wonders of this unique ecosystem and the native and exotic wildlife that inhabit it. All tours will include our world famous airboat rides, alligator wildlife show, and a walking trail filled with crocodilian exhibits.
Useful Information: Activities for older children
Newport, Rhode Island
Level 2 Contributor
6 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Tour was nice but short, restaurant service was HORRIFYING”
Reviewed January 27, 2013

The tour was nice, but a little short. The tour guide was entertaining and knowledgeable.
After the tour we decided to try some alligator cuisine at the on-site restaurant "Picnic Time." We ordered "gator bites" at the counter and sat down at one of the tables. The waitress/ food runner, who was about mid 20's with long, straight, dark brown hair brought us a small basket of fried strips with french fries. Naturally, having NEVER seen gator before, we thought nothing was wrong with the order.

A minute later after eating a couple french fries the woman returned to our table rudely asking why we would accept an order that was not our own - as if it was OUR fault she dropped the wrong food. We politely replied that we had no idea these were not gator bites (we hadn't even taken a bite of the fried strips yet anyway) to which she rudely responded that there were french fries too - Is it not an extremely common practice to serve french fries with an entree?? So, quite taken aback at this point, we asked her if she wanted the food back. She said "no, you have already eaten some of it. Don't worry about it, I will go get your food" and left without the food (just as she said she was going to do). SO we picked at the food (four chicken tenders and a handful of fries) while we waited for the gator bites. She returned ten minutes later, dropped the gator bites on the table and continued to stand there looking at us. We asked if she needed anything and again asked if she wanted the rest of the fries and chicken, to which she said with a look of disgust on her face "No. thats gross..." and walked away. Twenty minutes later after we had finished our meal and were preparing to leave she walked over and announced "They said you have to pay for the chicken tenders and fries" (approximately an extra $13). We replied that there was no way we were going to pay because we had not asked for the tenders and as soon as we found out they were chicken tenders and not gator bites we offered to give them back, to which she told us 'don't worry about it'. She then said "Well you didn't have to eat them!!"

*** If a waitress messes up your order, tells you not to worry about it, leaves it on your table and refuses to take it back multiple times, would you eat it or let it sit there going to waste??? She was clearly trying to back peddle and not take accountability for any of HER mistakes.***

Having worked in a restaurant for three years I am well aware that if YOU mess up an order, the customer is in NO WAY responsible for paying for the messed up order. Nor is it THEIR fault. If you as a restaurant do not want your customers to eat the additional order, you take it back and throw it away. OR you leave it there and allow them to eat it. It makes no sense whatsoever that you would leave a messed up order on a table for the entirety of the customers' stay and THEN expect them to pay for it. WORST SERVICE I HAVE EVER RECEIVED. And I am completely astonished that the management was a part of this too. What a joke.

Visited January 2013
Helpful?
1 Thank traveleatl0ve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Fort Worth, Texas
Level 3 Contributor
15 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“A Fun Experiance”
Reviewed January 24, 2013

We took a tour of Everglades Safari Park as an excursion from our cruise ship. The airboat ride was fun and interesting. The alligator show was very informative. We learned alot of things that we never knew about alligators we even got to hold a baby!! It was a fun way to end our cruise!!

Visited January 2013
Helpful?
Thank Patty511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level 4 Contributor
25 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Great experience”
Reviewed January 23, 2013

Great airboat ride and awesome learning experience. Got to see real gators in their natural habitat and in captivity. Also got to hold one.

Visited December 2012
Helpful?
Thank yamil602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, UK
Level 6 Contributor
103 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 182 helpful votes
“Great for getting up close to alligators and boating thru the Everglades”
Reviewed January 20, 2013

We stopped here en route from Miami to Naples, having seen previous reviews. Our ticket price included an airboat trip and we were aboard within minutes of arriving. Our captain pointed out alligators and turtles. When the boat went faster we all remained seated but he slowed down a few times so we could look for alligators and take pictures. The boat trip took about 35 minutes. No getting wet. You have earplugs supplied for the noise from the fans but it wasn't too noisy and good fun. We saw a lot of different birds as well as turtles and alligators. Back at base, we left the boat and watched one of the wildlife guys feed alligators while he explained all about them to us. We then had the opportunity to hold a young alligator for photos for a $3 donation to conservation.

Afterward, we wandered around the area, saw more alligators on the river banks within just a few feet of us, and saw a small snake on th oath.

They have a cafe on site where we grabbed a snack. I was surprised they had no gift shop there - unusual for such an attraction.

All in all, a great place to have an airboat ride and get up close to alligators. Recommended.

Visited January 2013
Helpful?
Thank WendyAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Endicott, New York
Level 2 Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“great family fun”
Reviewed January 18, 2013

better than expected . seeing all the animals, walk right up to you. it was great. you can also get a coupon on line to save a little

Visited January 2013
Helpful?
Thank awandrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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