I spent a couple of nights at B2 for the marathon and still have some mixed feelings...
- The location is absolutely its strength; it´s a walking distance from many places in downtown, restaurants, nightlife and more. American Airlines Arena is just a few minutes walking and our Miami Marathon start/finish line was also right there. The beach though, needs a $20-30 cab to be reached.
- Biscayne Tavern, the hotel restaurant located there is great, with a breakfast buffet enough for you to be started. Also you can have dinner with a decent menu. The staff there is very nice.
- Beautiful white rooms. They tried to get a minimalist atmosphere but it is so minimalist that I couldn´t find hangers for towels or shelves for my toiletries. You need to put the shampoo and soap on the floor while you have a shower, because there are no shelves there either.
- Sig Varela es the only person from the staff that has a customer-focus attitude. He was taking care of the lanes at check out time. Because the front desk is so inefficient, lanes are frequent there. I´ve just realized that he also replies these comments at TripAdvisor. That´s ok, but the main job to be done is working with the staff as I´ll share shortly.
- There are only two elevators that definitely are not enough. Lanes of waiting people are part of the lobby´s decoration. A low floor is recommended.
- The staff at the front desk (many of them) needs some training about how to smile to the customers and let them know that they´re welcome, appreciated and valued. When you feel like you´re bothering a front desk person because you´re asking questions, things don´t work; front desk people need to smile and be proactive looking for a solution.
- This is funny: the services pamphlet that you can find in your room says that you can use the modern and minimalist Surface-like touch-screen TV in the lobby to print your boarding passes. Great, so I entered my flight information, checked in and clicked "print". Just after that, and the screen got frozen with my personal information in a TV right there in the middle of the lobby, by the elevators. I asked the front desk person if she could help me out with that and she replied that those TVs were not connected to any printer -sic- (I guessed that probably that was the reason for freezing...). Her attitude was so unfriendly and unwelcoming that I was about to get out of there and print it anywhere else better than looking at that scene. She finally printed out our boarding passes and I asked her if somebody could remove that personal information from the TV because the screen was frozen. She stood up without addressing any word, went to the TV, touched the screen like she was verifying the cow was dead and got back to the front desk. She said she could call anyone to fix it later. I replied that my personal info was there and I didn´t want people to see my stuff! Finally she decided to call the janitor man, who said (after verifying again that the cow was dead) that the only solution was to strip the TV off the wall... He was so rude... A screwdriver and a simple button could restart the TV. I could also understand what he shared in Spanish with his coworker (I speak Spanish). Again, so rude... What an experience...
- Some other people from the staff were also arrogant; I could see someone called Carlos yelling a customer because this customer was arguing with another one about the order in a lane. Carlos went behind the scope of his responsibilities and took part in a discussion were the hotel didn´t have anything to do; he even threatened the customer letting him know that was about to be kicked out of the hotel because he was called "rude". I honestly couldn´t find reasons to act like that.
- The last day, I decided to have breakfast before checking out. While I was waiting for the elevator in my room floor, I was asked by the housekeeping lady if I was to check out that day. I said yes and she asked me for my room number. I replied that I wasn´t ready to check out yet (I couldn´t get why she needed my room number, don´t they have info about the check outs??). She gave me some conversation while the elevator decided to stop or not. Finally she met her goals and got my room number. After that, while I was in the stairs (), I still was thinking about how inappropriate that conversation was.
- The first day I had two towels. The second day I could find only one. A mystery... They didn´t refill my shampoo.
In short, I won´t come back to this hotel. Good reviews, nice location and even an affordable price are not enough to hide the long way they need to run to be what they want 2B.
- Official Description (provided by the hotel):
- Escape to Miami for a chic, urban retreat, and be in the center of it all at the new bayfront YVE Hotel Miami. Enjoy world class entertainment, pulsating nightlife, and an ever-evolving culinary scene infused with international flair. At the center of the city's financial and business districts, the cosmopolitan hotel grants both business and leisure guests access to everything downtown Miami has to offer. YVE Hotel Miami features guestrooms adorned with stylish interiors and comfortable features. A relaxing retreat from the energetic city streets, each hotel room showcases views of Miami's colorful skyline, or endless views of Biscayne Bay. ... more less
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