This is the WORST Company I have ever had to deal with. I booked an executive room back on August 15, 2012 to stay at Residences at Bayside in Miami. I spoke to Matthew of Elite back in August to confirm the reservations and he advised everything was perfect. He even gave me a direct number for him to call him when we were heading down. We checked in again in January of this year to make sure the size of the room and according to them everything was good. BUT yesterday, March 21st the day of check in, I called first thing in the morning to confirm one final time and let them know we were on the way. The number Matthew had given me was disconnected and the other number I had on them their voicemail is the only one that would pick up and NO ONE ever returned my numerous calls. Later in the day, I was informed one hour prior to check in from BOOKING.COM that Elite had called them to let them know they had overbooked and there were NO rooms available. The audacity of this company to screw people over like this is unbelievable! They were able to charge my credit card a day later after booking back in August but they could NOT help me with a room! They did not have the decency to call me back. DO NOT EVER USE THEM!!! They are a BIG SCAM!!! I will continue to file claims and report them to the Better Business Bureau. The WORST experience of my life, NO rooms in Miami Bayside area due to the Ultra Music Fesitval. We had to search and search for a room and pay double. A great weekend turned into a nightmare because of Elite.
- Official Description (provided by the hotel):
- Located in International Business Center. 2-bedroom Units on High Floors w Panoramic Views. Full Kitchen w Topline Appliances, Separate Dining Area.Roof Deck Swim Center w cabanas, bar.Enjoy easy access to the entrance of the Port of Miami and the embarkation for multiple cruise ships plus nearby dining, and unequalled nightlife. Bayside Market, and the burgeoning scene in this rediscovered trendsetting Brickell neighborhood. Located in the heart of Miami's international business district. Music and art are literally right outside your door. American Airlines arena is a 3 block walk and the Miami Convention Center is 5 short blocks. ... more less