I stayed at the Conrad the week of June 16. On the whole, this is a comfortable and elegant hotel with great guest service. From the valet to reception to the host stand, everyone made me feel welcome and was quick to offer assistance. This is a really strong point of the Conrad, because in my many travels to Miami I have not always found it a particularly friendly or consumer-focused city, at least not in the way Midwestern cities can be. On arrival, the reception desk told me it was out of my reserved room (king) and put me instead in a room with two double beds, but apologized and ensured the double room had a view of the bay and included breakfast. I was totally fine with the switch (as a solo business traveler) but appreciated their spontaneous resolution.
The room with a bay view was gorgeous - windows all the way across with blackout drapes, plenty of pillows, high quality Aromatherapy Associates toiletries, and both a walk-in shower and separate soaking tub. Lots of closet space, padded hangers, and a robe as well. I also appreciated the minibar in the room - it's a normal refrigerator, not the kind of minibar that charges if you nudge the can of Coors Light. I was able to store a big bottle of water in the fridge by moving a couple of things around. If you download the free Conrad app, you can look up your reservation and send direct requests to housekeeping, the concierge, etc, and request things like a different kind or quantity of pillow, a different style of toiletry (Shanghai Tang and an organic product were also on offer but I forgot to request them). You also can request your car from valet parking, although it was easy enough to do this by phone so I didn't try.
The cons of the Conrad are purely structural. To access guest rooms, you have to go to the reception floor (I believe 25 but I can't remember). Same goes for reaching the ground floor. So if you leave your room, you have to go to 25, then walk around the corner to another elevator bank to reach the ground floor. Similarly, if you are returning to the hotel and want to go to your room, you have to go to 25 first, round the corner, and board another elevator. It's completely bizarre. Fortunately, the reception area smells amazing - they sell the candles responsible for this scent - and the staff are friendly, so if you're not in a huge hurry it's not so bad. The other bit of structural weirdness is that it is not at all obvious from the main road (Brickell) where you're supposed to enter if you're driving. You have to go up to 14th street and then turn again into the driveway between the two towers of the office building. If you use iPhone navigation, the directions will be wrong, so disregard. The entrance is on the 14th street side.
Breakfast was included in my rate so I have no idea whether it's a good value, but it provided excellent variety and decent quality with both traditional American breakfast items (eggs and breakfast meats along with pastries, yoghurt, and fruit), and Cuban items like guava pastries and ham sandwiches.
The concierge (on the ground floor) offered great local advice about getting around (specifically on the cab vs driving tip for various locations).
In any case, I totally recommend the Conrad and would stay there again. If it weren't for the awkward layout, I'd give it 4.5 stars (or whatever those dots are called).
- Official Description (provided by the hotel):
- Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more less
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- Also Known As:
- Conrad Miami Hotel Miami
- Miami Conrad