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Conrad Miami
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Reviews (2,396)
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Reviewed April 12, 2014

Nice Hotel. Very clean, nice bathroom, nice room with a comfortable bed. A couple small room issues – nothing major and easily fixed. The desk light did not work until the last day (oddly enough). The phone was broken and would only work on speaker phone. I used my cell and called, and they swapped it out for a good one (they had two phones in the room but I didn't notice the other one initially). They also brought up a razor for me which was helpful. Concierge was very nice and accommodating. Parking and Lobby: I found parking a little confusing and while checking in this was annoying. I ended up initially parking in the wrong lot and I had to move which wasted 10-15 minutes while checking in. I found the staff helpful but the parking guys had a small language issue (his English was not sufficient) and he might have had difficulty understanding my question. Regardless it was not clear to me where to self-park. Why are we forced to either walk to the top 2 floors of the next building parking garage (where garages were not seen nearby?) or pay valet up charge? The elevator issue and 2 lobbies were confusing. Once I figured it out it was OK, but it was still annoying for those newcomers as all seem confused by it. Somehow you should create some/better signage that spells it out to the tired folks heading into your hotel.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Conrad Hotels & Resorts
1  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this reviewResponded April 21, 2014

Thank you for your stay and thank you for taking the time to review our hotel. I was happy to know that we succeeded in providing a hotel experience that was up to your hotel standards. However, I was disappointed to learn about your unfortunate experience with our parking structure. My sincerest apologies if this interfered with your travel plans. Should there be anything else we can do to further assist please contact my office directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014

We had an unexpected one night stay at this hotel when we missed a connection in Miami. We were able to get a last-minute reservation. The hotel is beautiful and we were upgraded to a large suite. The staff at this hotel is incredibly professional and helpful. The concierge was great and recommended a close by restaurant where we had a wonderful dinner. Breakfast in the morning was very very good. Would definitely recommend this hotel and would stay here again.

Stayed: January 2014, traveled as a couple
1  Thank Dcpanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this reviewResponded April 21, 2014

Thank you for your one night stay and thank you for taking the time to review our hotel. I am happy to know that you had a moment to experience our excellent customer service. Our Conrad ambassadors are committed to a service experience that is natural and personalized to each of our guests.

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Reviewed April 10, 2014

Hotel staff and customer service are excellent at this hotel; however, the room and overall amenities are not worth the 4-star price tag. Rooms are uncomfortably small and noisy, room quality is average at best, and there are no such hotel staples as a vending machine or even gift shop that provides liquids/condiments. Our room contained a "minibar" that did not even have any liquids (cokes, regular coffee, etc). My wife and I were disappointed by our overall experience here. If you're looking for a true "4-star" hotel in downtown Miami, and are trying to pay 4-star prices, please do not consider this hotel. It is not worth your money.

  • Stayed: April 2014, traveled as a couple
    • Value
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Review collected in partnership with Conrad Hotels & Resorts
2  Thank Everett F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this reviewResponded April 21, 2014

Thank you for your stay and I greatly appreciated the time you took to review our hotel. Clearly, we did not meet your expectations or the standards of Conrad Miami and, for this, I want to personally apologize. As a valued guest, may I ask that you contact my office directly for further discussions

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Reviewed April 9, 2014

Great bar with delicious food.....excellent service with an outside area which has great views unfortunately smokers use the area which detracts from eating and sitting out to enjoying the fresh air...nevertheless the next time we are in Miami we will book into the hotel every member of staff we came across greeted us with personal welcome and a smile......excellent customer service.....we relaxed had something to eat which was excellent could do with a few more veggie options on the menu but what we ate was excellent......would recommend level 25 Bar it is well worth a visit.......and the hotel looks great too.....

  • Stayed: April 2014, traveled as a couple
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1  Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this reviewResponded April 21, 2014

Thank you for your stay and thank you for taking the time to review our hotel. I was happy to know that your service expectations were met with kindness by our team especially on LvL25. We will look forward to your return visit. if there is anything I could do to assist with your future reservations, please do not hesitate to contact my office directly

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Reviewed April 7, 2014

I stayed at the Conrad for a few days to attend a conference in the hotel. Rooms ok, not bad not special. Nice bathroom. The hotel is on the upper floors. To get the bedrooms one has to ascend to the 25th floor, walk around the corner to change lefts to reach the bedrooms. A trip to the pool or tennis court even more convoluted involving going up (my room was on 18th) to 25 , down to the ground floor, across the road and then up in the elevator. Service at pool slow and uninspiring. Overall this hotel is in the ok bracket.

  • Stayed: March 2014, traveled on business
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1  Thank Vyvienne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this reviewResponded April 21, 2014

Thank you for your recent stay and thank you for taking the time to review our hotel. I was disappointed to learn that your hotel experience was only okay and uninspiring. Please know that your comments were forwarded to the appropriate team members.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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