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“Beautiful Building, Beautiful Views, Staff needs some help”

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Four Seasons Hotel Miami
Ranked #3 of 121 Hotels in Miami
Certificate of Excellence
Michigan
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Beautiful Building, Beautiful Views, Staff needs some help”
3 of 5 bubbles Reviewed August 26, 2010

The hotel is spotless, and the rooms are gorgeous. The staff is cumbersome in some areas. We arrived late around 4pm, actuall 250pm and went right to Acqua and we told we 10 minutes to order and that was that, they were closing. Not a great start. We went back the next afternoon around 1pm and were handed breakfast menus, then dinner menus, then finally lunch after we pointed all this out. Houskeeping is lacking. The dont even move your shoes around to vacuum, and are a bit upset if you are still in your room, when they wanted to clean. Also NO water bottles at turndown. Either go to Valet Parking and they will give you water bottles or call Room Service and get dinged for $40 for bottles. The valet and pool staff are great. You wont find a cleaner property in Miami but the staff have to step up to the quality of the property. The hotel is missing alot of typical FS things they do to make your stay special,
You are slightly remote from everything also,
Try it, You might like it

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sparty1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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New York City, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 24, 2010

I organized a top level executive meeting in Miami and we stayed in the hotel. The staff was excellent in managing all our needs. They were extremely helpful with all special request. The rooms were nice and roomy. Really enjoyed the pool over the weekend, nice food serice there.
Great location for business meetings and close ot the Miami banking center.

  • Stayed January 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank czechqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
99 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed August 19, 2010

I booked this on my blackberry so had no chance to see the photos of surrounding area & thought it was on the beach :) Imagine my surprise when I found out it was in an office block in the financial district ... stupid me! Still it was charming enough in a typical Four Seasons way. The rooms r small but adequate & have all you need. Nice window seat but I was very high up in a cloudy rainy miami so not much of a view for me BUT I think wld be worth it on a sunny day. Hotel has extremely spacious public areas but rooms r small for the price. The dining room was nice & food top notch but the wait was so bad that I and many others ended up getting up & walking towards the door before waitress chased us down to sign the bill. Annoyingly you enter hotel in one lift, then have to walk around to find another one going up to the rooms. I like this hotel but it's just a corporate business place & not a place to stay for holiday. Perfect location for business not pleasure...Staff were perfectly charming but somehow you get the sense they are doing you a favour to let u stay here. Concierge the exception: she couldn't hv been nicer. Used their hairdresser & even though told them I had a flight to london the receptionist decided that it was ok to leave me 20mins & finally I asked if I could wash my own hair to save time .. which didn't go down well with this little madam! Still, that's not the hotels fault & I'd recommend this for a short visit particularly excellent for business travel.

  • Stayed August 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tani267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed August 16, 2010

We went here in August for a 3 day vacation with our 5 year old daughter. We've stayed in maybe 7-8 Four Seasons and/or Ritz Carltons and this was on par with what we expected. Restaurants were great but expensive (there is a deli in the building next door that serves full breakfasts as well as a French bakery about a 5 minute walk that also serves full breakfasts). The hotel occupanies maybe 20 floors of a building so you end up taking 2 different elevators to get to your room. It is in kind of a business district and did have a business like feel to it. It did surprise us that this is no where near a beach though we had a nice view of the bay. So we ended up driving to Bill Baggs State Park about 15 minutes away. We went to the beach near the lighthouse and swam in the ocean for hours (very warm and very clear). There is a service on the beach where for $20 you get a beach umbrella and two recliners. This beach is more protected and so avoided the "high bacterial counts/unsafe to swim" warnings that occurred at beaches only 1 mile away. In the past we stayed at the Ritz Key Biscayne, which has its own private access to a beach, but there was so much seawood that you couldn't swim or enjoy the sand there. The pool at Four Seasos was nice as well with 3 foot depths at both ends of the pool with various floatation devices (noodles, floating beds, etc). There is also a 1 foot pool that would be great for infants/young toddlers.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IYCNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed July 12, 2010

My husband and I stayed here before embarking on a transatlantic cruise. We arrived too late to try the dining room for dinner. Our room was very well designed, and extremely comfortable.... especially the bed. The bathroom was well planned, with both bathtub, and separate shower. We had breakfast in the dining room, and it was quite good. I will definitely stay here again.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OldCritical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed June 24, 2010

We booked this hotel for 3 nights via internet. When we checked in, the staff wasn't friendly at all when we ask for detail information about the room setting and view etc. They pretty much showed the attitude that this is what a ordinary tourist gets. Later on,I asked if they offer company rate for the company I work for since I was too rush to check before booking online. Believe it or not, after the staff recognized where I work for ( apparently its a name good enough to earn fourseason's respect), he turned into a extremely respectful and warm person. What a shame. Oh well, just don't forget to visit here with your remarkable business card!

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank gorgeousTaipei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed June 21, 2010

Good Four Seasons and located conveniently for travel to all the main areas such as Bayside, South Beach and shopping.

The hotel is decent, nothing spectacular, the rooms pretty plain. However the staff are fabulous and made up for the lack of wow'sfrom the hotel. Felt a little businessy, but defeinitely an comfortable stay.

Great beds, great value!!

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bexin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Miami

Property: Four Seasons Hotel Miami
Address: 1435 Brickell Ave, Miami, FL 33131-3407
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Miami
#2 Luxury Hotel in Miami
#2 Spa Hotel in Miami
#4 Business Hotel in Miami
#8 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Miami 5*
Number of rooms: 221
Official Description (provided by the hotel):
Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of last year's multi-million dollar renovation, Edge, Steak & Bar offers an innovative, approachable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, a swimming pool, separate kids’ area, and a wading pool shaded by towering majestic palms. The urban resort also features a 50,000-square-foot fitness center, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more   less 
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Also Known As:
4 Seasons Hotel Miami
Four Seasons Miami
Miami Four Seasons

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