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“Good location but not so good customer service” 2 of 5 bubbles
Review of Shalimar Motel

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Shalimar Motel
Ranked #71 of 122 Hotels in Miami
Cozumel
Level Contributor
7 reviews
3 hotel reviews
“Good location but not so good customer service”
2 of 5 bubbles Reviewed November 1, 2012

We stayed at the Shalimar 4 nights in a row and they charged us a different price every time,I asked why but I wasn't given a straight answer!
Even though there was a non-smoking sign in the room, it smelled of smoke and the bedspread had cigarette burns on it as well as the basin and there was an ashtray on the table.
Bottle water is complimentary but we only got it the first night, asked for more but claimed you get them only once.
The room had a burnt light bulb and on reporting it, I was told they din't have new bulbs but I could go and get one myself!Of course they never addressed that problem.
The wifi worked great and the free parking was very convenient.The location is very good.

Room Tip: Upstairs rooms are quieter.
See more room tips
  • Stayed September 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Nahha301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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260 reviews from our community

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    17
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
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English first
Hamburg, Germany
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed October 4, 2012

The hotel is in good location, newly renovated room, and staff is very very helpful.

But maybe also because they're renovating, not everything is ready in the room when they settle the guests. Sometimes no hot shower, and sometimes no TV program.

We stayed for 2 nights. The first night we find there is no hot water for shower in bathroom, and our room is next to the big street so you can hear the cars rushing by. We told the staff the next morning and she gave us a new room in the back.

It was quiet and with hot shower, but the TV has only one channel (compared with the noisy room, which has several channels) The cleaning lady also does not change the shampoo because it's only half bottle left.

Also, the door lock is extremly difficult to open, you need to know the trick and practice several times to be able to open it.

Having said that, the staff is very very friendly and helpful. They try to provide the rooms we need and cope with our needs.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Connie407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shalimar Motel

Property: Shalimar Motel
Address: 6200 Biscayne Boulevard, Miami, Fl. 33138, Miami, FL 33138
Location: United States > Florida > Miami
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #71 of 122 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:3 star — Shalimar Motel 3*
Number of rooms: 50
Reservation Options:
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