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Reviews (1,025)
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All reviewslake viewmiami airportfree breakfastyogurtnext morningthe shuttle drivernice hotelclean roomsfree shuttleshort staysitting areafront desk staffwould stay here againstayed for one nightrental caran early flightminute drive
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315 - 320 of 1,025 reviews
Reviewed March 19, 2013 via mobile

Don't get me wrong, the location is great but from the time we got there it was clear we would not be staying past the first night. We had originally booked the nights but the lobby was taped of with caution tape and there was no where to sit down. The room was quite outdated from the tears in the carpet and tears in the sheets. The toilet had flushing issues as well. The mattress in the pullout was very stained. The throw pillows and colorful blankets were no where to be found. The TV was attached to the wall incorrectly and stuck out way too far causing hazards. The staff was nice but it was just not our cup of tea.

  • Stayed: March 2013
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1  Thank swetfam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded March 20, 2013

Thank you very much for your recent review of our hotel. We appreciate you taking the time to let us know about your recent stay. Your comments are very important to us and please be assured that we will share them with our housekeeping and maintenance team in order to improve the look of our hotel and our services. We value your business and hope to see you in the near future and demonstrating our commitment to delivering outstanding service and value.

Sincerely,

Leila Aviles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

The pictures that I saw before going were probably older pictures as the hotel was a little more dated than I expected. The staff are very friendly, but my service could have been better. The location is not very good unless you want to stay near the airport. The workout equipment was not wiped down and overall, I think this property needs some attention as age is started to set in and the public areas could be cleaner. I probably won't be back if I am in the area.

  • Stayed: February 2013, traveled on business
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1  Thank Gkalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded March 20, 2013

Thank you for taking the time to write about your recent stay at our hotel. Your satisfaction is very important to us and we greatly appreciate your honest feedback. We are sorry you were disappointed. We will address this problem with our staff and take your comments under consideration and we continually work to improve our guest experience.

Sincerely,

Leila Aviles
General Manager

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Reviewed March 14, 2013

Stayed one night before an early morning flight. Shuttle worked great. Room is large but guests around us seemed noisy (obviously they weren't getting up early early in the morning). Rooms are not soundproof--you hear the planes taking off/landing all night long. It worked for one night, but I'd stay somewhere else next time.

  • Stayed: March 2013, traveled with family
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3  Thank H5familytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded March 20, 2013

Your satisfaction is very important to us and we greatly appreciate your honest feedback. We are sorry you were disappointed with your stay. We hope you will give us a chance to regain your confidence by staying with us in the future so that we can demonstrate our commitment to delivering outstanding service.

Sincerely,

Leila Aviles
General Manager

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Reviewed March 2, 2013 via mobile

While the location leaves you wanting, everything else about this hotel was a pleasant surprise. Front desk service was very good. The rooms were large, modern, clean and comfortable. Free wifi. Free breakfast. Not much you could ask for. I'd stay here again.

  • Stayed: February 2013
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1  Thank Bulldog92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded March 20, 2013

We are happy to read that you enjoyed your stay. We will be sure to pass along your positive comments to our team. Thanks again for taking time to share your feedback with the Trip Advisor Community. If your travels bring you back to Miami in the future we look forward to having you as our guest again.

Sincerely,

Leila Aviles
General Manager

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Reviewed February 27, 2013

I stood here for 7 nights for business and was very satisified with the hotel. It is very convienent to the area highways, but you have to be aware of your surroundings because the entrance to the hotel does come up very quickly. I had a rental car so I can not comment on the shuttle as other people have. Otherwise, the hotel itself has a great lobby, and the rooms are also nicely sized. The free breakfast is average, and the pool area is small, but it was a business trip afterall! I did use the gym equipment, and everything was fully functional. In addition, the hotel had a very clean feel to it. The best part about the hotel is the customer service. Everyone from the front desk to the cleaning staff was friendly and always smiling.

Room Tip: While I prefer low floors, I did miss out on the great view of the lake behind the hotel and the city from the front. If you have a choice, go for the higher floors.
  • Stayed: February 2013, traveled on business
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Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded March 20, 2013

Thank you very much for your review, we greatly appreciate your feedback. We pride ourselves in our friendly service and clean suites. We are happy to see that you enjoyed your stay. We look forward to seeing you again in the near future.

Sincerely,

Leila Aviles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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