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“Not what we expected” 3 of 5 stars
Review of SpringHill Suites Miami Airport South

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SpringHill Suites Miami Airport South
Ranked #30 of 120 Hotels in Miami
Maryland
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Not what we expected”
3 of 5 stars Reviewed March 19, 2013 via mobile

Don't get me wrong, the location is great but from the time we got there it was clear we would not be staying past the first night. We had originally booked the nights but the lobby was taped of with caution tape and there was no where to sit down. The room was quite outdated from the tears in the carpet and tears in the sheets. The toilet had flushing issues as well. The mattress in the pullout was very stained. The throw pillows and colorful blankets were no where to be found. The TV was attached to the wall incorrectly and stuck out way too far causing hazards. The staff was nice but it was just not our cup of tea.

  • Stayed March 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank swetfam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, March 20, 2013
Thank you very much for your recent review of our hotel. We appreciate you taking the time to let us know about your recent stay. Your comments are very important to us and please be assured that we will share them with our housekeeping and maintenance team in order to improve the look of our hotel and our services. We value your business and hope to see you in the near future and demonstrating our commitment to delivering outstanding service and value.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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852 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
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English first
Ijamsville, Maryland
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 17, 2013

The pictures that I saw before going were probably older pictures as the hotel was a little more dated than I expected. The staff are very friendly, but my service could have been better. The location is not very good unless you want to stay near the airport. The workout equipment was not wiped down and overall, I think this property needs some attention as age is started to set in and the public areas could be cleaner. I probably won't be back if I am in the area.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Gkalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, March 20, 2013
Thank you for taking the time to write about your recent stay at our hotel. Your satisfaction is very important to us and we greatly appreciate your honest feedback. We are sorry you were disappointed. We will address this problem with our staff and take your comments under consideration and we continually work to improve our guest experience.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Level Contributor
104 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed March 14, 2013

Stayed one night before an early morning flight. Shuttle worked great. Room is large but guests around us seemed noisy (obviously they weren't getting up early early in the morning). Rooms are not soundproof--you hear the planes taking off/landing all night long. It worked for one night, but I'd stay somewhere else next time.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank NHfamilytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, March 20, 2013
Your satisfaction is very important to us and we greatly appreciate your honest feedback. We are sorry you were disappointed with your stay. We hope you will give us a chance to regain your confidence by staying with us in the future so that we can demonstrate our commitment to delivering outstanding service.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 2, 2013 via mobile

While the location leaves you wanting, everything else about this hotel was a pleasant surprise. Front desk service was very good. The rooms were large, modern, clean and comfortable. Free wifi. Free breakfast. Not much you could ask for. I'd stay here again.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Bulldog92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, March 20, 2013
We are happy to read that you enjoyed your stay. We will be sure to pass along your positive comments to our team. Thanks again for taking time to share your feedback with the Trip Advisor Community. If your travels bring you back to Miami in the future we look forward to having you as our guest again.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 27, 2013

I stood here for 7 nights for business and was very satisified with the hotel. It is very convienent to the area highways, but you have to be aware of your surroundings because the entrance to the hotel does come up very quickly. I had a rental car so I can not comment on the shuttle as other people have. Otherwise, the hotel itself has a great lobby, and the rooms are also nicely sized. The free breakfast is average, and the pool area is small, but it was a business trip afterall! I did use the gym equipment, and everything was fully functional. In addition, the hotel had a very clean feel to it. The best part about the hotel is the customer service. Everyone from the front desk to the cleaning staff was friendly and always smiling.

Room Tip: While I prefer low floors, I did miss out on the great view of the lake behind the hotel and the cit...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, March 20, 2013
Thank you very much for your review, we greatly appreciate your feedback. We pride ourselves in our friendly service and clean suites. We are happy to see that you enjoyed your stay. We look forward to seeing you again in the near future.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelton, Connecticut
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed February 25, 2013

This is a good place for a very short stay. It is about 10 minutes from the airport. The hotel has a shuttle, but as other travelers have stated, if you are at the airport, you have to call the hotel (not listed in the ground transportation directory at the airport), go to the second level of the airport and stand in the middle area of pickup area and flag it down. The sign on the shuttle is small, so keep a sharp eye out for it. Otherwise, the hotel is fine. The shuttle will also take passengers to a few nearby area resteraunts. While the location is great for quick access to and from the airport, its location is not so great when it comes to seeing Miami attactions. You have to take a cab and to get to the South Beach area, a cab costs around $45 one way. Sometimes it was difficult to get a cab to come back since no one wanted to go back to the airport area due to distance and traffic.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank eamorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, March 20, 2013
Thanks for choosing our hotel during your recent overnight stay in the Miami area. We are happy to read that that you enjoyed your stay. We hope to see you in the near future.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosport, United Kingdom
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed February 24, 2013

We spent one night here. The free airport shuttle bus passes the airport arrivals hall every half hour. You have to look out for the correct one with the name of the hotel on it and flag it down. There are lots of shuttle buses from lots of hotels. It worked out ok. There's an hourly shuttle bus back to the airport. Our room was very big with a microwave and small kitchen area. Paper plates and plastic cutlery were hidden inside the microwave and we didn't find them until it was too late. The hotel has no restaurant but there's a free shuttle bus to nearby restaurants. They also give you takeaway menus. We phoned for a takeaway and it was delivered to our room. The breakfast is ok - slices of scrambled egg was a new one on us! Reception staff were helpful. All in all not a bad experience.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Chrisalis79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, March 20, 2013
Thank you very much for your review about our property, we greatly appreciate your feedback. We pride ourselves in our friendly service and clean suites. We are happy to see that you enjoyed the free breakfast. We look forward to seeing you in the future.

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Miami Airport South

Property: SpringHill Suites Miami Airport South
Address: 6700 NW 7th St, Miami, FL 33126-6019
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Miami
#28 Romantic Hotel in Miami
#43 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Miami Airport South 2.5*
Number of rooms: 151
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Also Known As:
Springhill Suites Miami Airport South Hotel Miami

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