This is by far the strangest experience I have had, even after living in Miami for the past ten years.....
My husband and I came to the Viceroy last weekend. We received a couple's massage in the beautiful spa, where the staff was friendly, and the massage was wonderful. the amenities were beautiful, and the hotel itself was gorgeous.
After our massage, we texted the valet; there was a number on our valet ticket. If you text, they supposedly bring your car early. Once we arrived down to the valet station, that was not the case. this is where our story really begins:
After 20 minutes of waiting, we approached the valet stand to ask about the status of our car. the girl with a neck tattoo, from the very beginning, was aloof and did not care. After 10 more minutes, my husband started to get angry an asked for the manager. The manager asked questions about the color of our car- apparently, it was lost. Yes, the car was "lost".
at the 45 minute mark, my husband went inside the hotel to retrieve the manger, who was very nice, but since the valet company (pk1) was outsourced, he had no control. The attendants would not let us in to the garage to search for the car ourselves and was practically held our key hostage. no one offered any help and then they progressively got ruder and ruder, so we called the police.
The police arrived and started putting pressure on everyone. The valet sent out a search party to scan the 3 floors that are designated to them. The manager of the hotel rolled up his sleeves and took my husband in his own personal car to search as well. I stayed downstairs at our "home base" in case someone drove by. The police had already started a stolen car report. Finally, after almost 1 and a half hours, our car randomly came out of the valet- with no explanation. Everyone was hush about where it had been, where they found it, or why it was "lost' in the first place. My husband and I were so upset- a stark contrast to the beautiful massage we had received mere hours before- that we just got in our car and went home. It was a shocking experience.
Now, today is Monday- this happened on Saturday. My husband just called me after discovering that his AMEX card was missing. it was in a closed compartment in our vehicle. Upon calling AMEX, we find out that several unauthorized purchases were made at the same time, on the same day, that our car went "missing". The charges were made at the mandarin oriental hotel, a stone's throw away from the viceroy, a nearby mcdonalds, and a wal-mart. I strongly believe that the valet or one of their compatriots did a joy-ride in our Mercedes around brickell and brickell key while they made several charges on our credit card. they impersonated my husband while cruising in his vehicle.
Of all my years in Miami, I have learned not to be surprised by much, but this takes the cake. I am shocked at the brazen attitude of these joy-riders and of the PK1 parking valets that were either in cahoots with these criminals or irresponsible and left the valet station open for theft.
Reading other reviews, it seems that criminal mischief is common at this establishment. Please beware and stay somewhere else.
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