We had been enjoying the food from Confucio Express Coconut Grove for well over a year; ordering 3 or 4 times a month. The fried rice was always very good and most of the other items we have tried were very tasty. However, there have been some problems with service in the past and after tonight's debacle I will not give them one more red cent out of my pocket.
After waiting for over 2 hours, numerous phone calls, and the refusal by the phone staff to let us speak with a manager; our love affair with the rice is over. We were told during each of our calls that the food had already left the establishment and was on its way; keep in mind we live about 5 blocks from the restaurant, only to find out after 2 hours that the order had never been placed. I know that service in Miami is never very good but the staff at this establishment takes ineptness to a whole new level.
Never again and buyer beware; if they don't frustrate you this time you can bet they will make up for it in the future by doing what they do best, which is nothing. Since Miami doesn't have many good Chinese food restaurants I will be giving my patronage to some of the local Thai restaurants.