We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible customer service”
Review of SpeedBoat Tours

SpeedBoat Tours
Book In Advance
More Info
and up
Miami Speedboat Tour
Certificate of Excellence
More attraction details
Attraction details
Owner description: SpeedBoat Tours is the most exciting way to see Miami! Sit back and relax during this 90-minute narrated speedboat tour throughout the beautiful waterways of Biscayne Bay. You'll be treated like a VIP in this small group tour. See Celebrity Homes, Star Island, Millionaire's Row, the skyline of downtown Miami and much, much more. Our tour guides are knowledgeable, very personable and entertaining! We strive to make our guests feel like family by the time they leave the boat. *Private tours, sandbar excursions and sunset cruises are also available upon request.
Reviewed January 18, 2013

I visited Miami for three days in January. Booked a speedboat tour in advance and was looking forward to it. Arrived at 9.45am on the appointed day (a Tuesday) for a 10am tour. Paid $20 for a taxi to get there from hotel. No-one in the locked, tiny speedboat office. Waited. Waited. At 10.05am I rang speedboat office to see would call be diverted and picked up by someone. No such luck of course. Left a message to say I was waiting and also left my mobile number (which they already had from when I booked online). Waited until 10.25am. No-one turned up. Left. Checked my email out of curiosity when I got back to hotel. Speedboat had sent an email the previous night saying their boats had mechanical trouble and to telephone that night or on the (Tuesday) morning to try to reschedule. The email was sent too late and the suggestion to phone the office was obviously pointless as no-one was there or answering calls anyway. Someone should have taken the time to telephone me. No notice even left on the office door to say there was trouble with boats or an alternative number to call. I replied to the email I was sent, asking for a refund and the cost of my wasted taxi journey to the marina. I was returned the cost of the tour but no refund of taxi fare. Never received any telephone call or email to apologise for tour being cancelled. Truly appaling customer service. I'm a newspaper journalist and was in Miami to write a travel piece on the city - I'll be sure to tell people they should avoid speedboat tours.

6  Thank Travelkit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael L, Owner at SpeedBoat Tours, responded to this reviewResponded April 1, 2013

We are very sorry anytime that a tour has to be cancelled and our guests are unable to experience the tour.

With this online booking, a LOCAL phone number was NOT PROVIDED as is required when making a reservation online. Other parties that had also booked the same tour time WERE notified by phone because they had provided a local number.

We attempted to call the international phone number that was provided, but the phone did not ring through. So we sent an email, around 6:30pm the day prior, notifying this guest that the tour had to be cancelled and we also issued him a full refund.

As you can see from every other review we’ve received, our guests not only love the tour, but rave about our incredible customer service!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (367)
Traveler rating
Traveler type
Time of year

196 - 200 of 369 reviews

Reviewed January 14, 2013

I just did the speedboat tour with my husband for my birthday! What an incredible way to see the beautiful waters, skyline and colors of Miami! Our guide gave us a quick introductory lesson on boat operation and off we went. We did about five "sprints" putting the boat into high gear for a an exhilirating ride around the bay area and several stops to view the homes of the rich and famous as well as some historical landmarks. If you're looking for a fun adventure that's personalized and adventurous at the same time, this is it! We plan on returning with our kids, ages 6 and 9.

1  Thank Liz L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013 via mobile

This is a must do if you are visiting Miami one day or more. I got a boat and my wife got another one. This way we took our three kids with us very comfortably. This was our first time driving a boat. It was one of the best things we did in USA.

1  Thank Timre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013

We found Speedboat Tours through Tripadvisor and all the 5-star ratings were absolutely accurate! Our family of 3 wound up in a private tour, because most of the boats were undergoing maintenance, so my husband and I were in one boat, while our son was in the boat with Mike, our guide. Mike was engaging, outgoing, patient and careful. He showed us how to pilot the speedboat (not hard!) then we took off. He gave us a succinct history of the city of Miami then we went around and saw all the mansions on Star and Palm island, plus we got a great view of the skyline of Miami. Not to mention the fun we had zipping across the waves at full throttle between stops, just like Don Johnson! The tour lasted over 90 minutes - and I have to give Mike a big thumbs-up for the good job he did. I'm sure he's given the same spiel to hundreds of people, but he went through everything without looking like he was bored. I highly recommend this outfit! And, when your done, go back to your hotel and stream an old episode of Miami Vice, just to complete the experience.

Thank BethesdaTraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

For my 15th anniversary and the 60th birthday of my father I arranged a great visit to Florida. My wife and father weren’t aware that we would visit Florida. On big surprise trip !

I wanted to do something special and I can really say this is special ! Be your own captain under the great guidance of Speedboat Tours. I've called this company from Belgium to arrange everything and I must say everything was ready to go. We visited when the Miami Heat won the final and we were scared that we couldn't park the car. But no problem at all. Just a phone call and they told us where to park :-)

Great Job guys ! You can be sure that I will come back !

Sorry that I wrote this review this late but time really flies :-)

1  Thank Gerrit_Vdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to SpeedBoat Tours? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing