I had booked a single night stay via Expedia for this property at the last minute due to a flight interruption. I chose it based on location in Coconut Grove. It was booked mid-day and I did not arrive until early evening for check-in. Of course, by the time I arrived there were no rooms available and the solution was to walk me to the Mayfair Hotel. It was raining fairly heavily that night and the hotel staff gave fairly poor directions to the Mayfair. Naturally, when we arrived at the Mayfair, they had no rooms either and claim they had informed the manager at the Sonesta we could not be accommodated. There were at least three other families at the Mayfair all in the same situation. We felt the management at Sonesta simply were willing to tell us anything to get us out of their property and clearly the Mayfair was fully booked. After another 2+ hours of waiting around Expedia finally came through with a room across town.
I do travel a lot for business and have been walked before. I understand hotels overbook and mistakes happen. What we were exceptionally frustrated with was the attitude and willingness of the hotel management to do anything to help us, especially at 6pm when it's raining heavily. They blamed Expedia for the mistake and simply sent us on our way. Beyond disappointing.
- Official Description (provided by the hotel):
- Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more less
- Reservation Options:
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- Also Known As:
- Sonesta Bayfront Miami
- Sonesta Miami
- Miami Sonesta
- Sonesta Coconut Grove