My husband and I spent one night here on our way to our vacation in the Bahamas. While the location was great, we were disappointed with our nearly-$400 a night room.
Room 1204-2 was sold as a "Deluxe Bay View" room, but the "view" required leaning on the balcony rail and peeking around an opaque wind screen that divided the balcony in two. The room shared an entry hall and the balcony with the neighboring, connecting room, 1204-1. Our door didn't have a security latch or chain.
The room had a full kitchen, but the refrigerator was noisy, waking me several times at night with a high-pitched whine each time the compressor switched on. The walls were dingy and scratched, and the curtain was torn. There was hair in the bathtub.
We received slow, poor service both at the pool area restaurant & from room service. The bellman didn't show after more than 15 minutes. Housekeeping knocked @ 9 am.
Attention smokers: be prepared to smoke on the front porch or be re-directed all over the place at different times, as smoking is not allowed on the balconies and the areas on the 8th floor where it's permitted may be used for a private party or closed after 11 PM. One man said he'd accidentally been locked out of the building because the door allowed him to exit, but didn't allow re-entry. (He propped the door open with his shoe when I was there.)
We visited the pool restaurant twice, once for coffee and desert and then for morning coffee. After we'd looked at the menu and decided, we were told they didn't have our menu choice. It was very, very windy, so the sweetener packets flew all over. Perhaps that's why we weren't offered napkins either time.
Room service didn't bring part of our order or even coffee cups - we had to rinse and re-use the cups in the kitchen. I was told that the V8 juice I ordered wasn't available because it was Saturday and "supplies" were locked up.
We won't return to the Sonesta.
- Official Description (provided by the hotel):
- Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more less
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- Also Known As:
- Sonesta Bayfront Miami
- Sonesta Miami
- Miami Sonesta
- Sonesta Coconut Grove