I stayed with my husband for two nights in October. The hotel, the service and the location are splendid.
However, on the first day, the valet parking crashed one of our rented car door and as there was no proof or film that evidenced their responsibility, the hotel did not give us an answer because the parking service is not under the hotel scope. They just discounted the parking fare from our account and promised to follow up our claim and send us an email with a formal response so that we may submit it before the rental company.
A long month passed yet the email never showed up.
The parking is one of the services that hotel offers. Even though the service is rendered by an external supplier, we think that the hotel has to be responsible for this type of incidents.
- Official Description (provided by the hotel):
- Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more less
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- Also Known As:
- Sonesta Bayfront Miami
- Sonesta Miami
- Miami Sonesta
- Sonesta Coconut Grove