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“Great location, great hotel and service”

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Hampton Inn & Suites by Hilton - Miami Brickell Downtown
Ranked #2 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersPlatinum level
montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location, great hotel and service”
Reviewed July 13, 2014

Very good value for the price and location is convenient for night life as well as access to metromover with a publix and walgreens near by. Hotel is fresh and well maintained and staff is quite friendly although require a bit more knowledge on the concierge side.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Mario K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami Brickell Downtown, responded to this review, September 9, 2014
Dear Mario K,

Wow, thank you for such a pleasant review! We really appreciate all your comments. Thank you for your compliments to our staff as we strive for the 100% guest satisfaction on all occasions. I am glad you and your family had a great stay with us!

We look forward to seeing you at the hotel again soon!


Regards,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Virginia Beach, Virginia
Level 6 Contributor
194 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed July 11, 2014

No question that the location is the ideal, so if that's your focus this might be the best choice for you. But if you're looking for an awesome room or service that knocks your socks off, this is not the place. Additionally it is overpriced for what it is.

Now to be fair, this is a Hampton Inn and it doesn't claim to be any more than that. So for those that complain about the lack of room service, valet parking, bellman, an actual restaurant, etc... this is not a Hilton, Marriott nor a Hyatt so you shouldn't expect any of that. No Hamptons have these services as Hampton Inn is the lower category brand of the Hilton family, similar to a Holiday Inn Express. But on the other hand most Hamptons provide microwaves and mini-fridges in every room, so going in knowing and expecting a standard Hampton Inn experience would also lead to being let down in certain areas (as we were for having expected a fridge). And to be honest all this confusion by the guests is somewhat warranted since looking at the property makes one wonder why in the world Hilton didn't just make it a full service hotel and call it a Hilton in the first place? Everything about it from location to design to decor feels like it should be including the somewhat lofty rates. But as it is the place feels like it is stuck being a Hampton while really wanting to break out of the constraints that come with that name and become a Hilton or at least a Hilton Garden Inn (Hilton's in-between tier brand).

So going beyond all that brand stuff and judging the property from a neutral view point leads me to mention the following pros and cons:
The positives are again the location, the brand new look of everything, and in some cases the staff, mostly the breakfast server staff. Additionally the beds and pillows were very good and the parking was convenient and easy, although not cheap. On the negative side was primarily the high price compared to the overall service and experience. Yes, the rates are comparable to other hotels in the area, but again this is a lower category hotel priced as a full service hotel.

I give an average rating for the hotel's breakfast as it was the very standard Hampton Inn mass-produced breakfast menu which is okay the first day, monotonous the 2nd and 3rd, and kind of painful after that. The hotel is very proud of and makes a big deal of the fact that they use plates made of potatoes, but honestly I'd rather they put the effort into making some quality potatoes for breakfast rather than the frigin plates.

Lastly I must note 3 specific service lapses that affected my overall opinion:
1st: was the horrific view from our room dominated by a rooftop full of air conditioners and an immense dirt construction sight beyond it. For the rate paid and as a diamond member of their frequent guest program I would expect much better, but the front desk assured me that there were no other rooms available.
2nd: was the unstoppable blinking red light on the phone that is supposed to indicate a message but was blinking from the moment we entered the room until we left 6 days later. No combination of numbers on the phone nor calls to the front desk could make the blasted thing stop blinking.
3rd: (and most significant) was the shower temperature only getting lukewarm. After a call the first morning brought no resolution I went in person to the front desk and was assured that someone would be sent up to check it out. When coming back that night showed that still nothing had been done I was forced to retrieve my handy Leatherman tool, dismantle the faucet and of course I found a plastic temperature regulator that was set only half-way to hot. A simple adjustment rectified the problem, but obviously I should not have to perform my own maintenance in a hotel room. This lack of responsiveness in service was my biggest issue with the hotel as needing to report an issue like this more than once is not acceptable.

So in the end I feel that the positives and negatives of this hotel about equaled out because we really did enjoy the location, so I am giving it an overall average rating. I definitely might stay here again in the future, but only if I found a better rate than what I found for this stay.

  • Stayed July 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
6 Thank frank3355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami Brickell Downtown, responded to this review, December 19, 2014
Dear frank3355,

Thank you very much for your review and for informing us about the problem you experienced. I will be sure to share this with our maintenance and front office team so that it does not happen again. Once again thank you for taking the time to write such a detailed review and we hope you keep us in mind for your future visits

Cordially,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arcola, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 10, 2014

Really enjoyed my stay in this new hotel in the heart of Brickell. Many things within walking distance. Huge selection at the complementary breakfast. Large modern rooms. Quiet hotel with inviting lobby and roof top pool. Plenty of parking. Cheerful staff.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Ted T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami Brickell Downtown, responded to this review, September 9, 2014
Dear Ted T,

Thank you for choosing us during your recent stay in Miami and for taking time to write this positive review. I am glad to hear that you enjoyed our assorted breakfast options; we take great pride in providing ideal options for every taste.

Please keep us in mind for your next visit. We look forward to seeing you soon!


Regards,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2014

This Hapmton Inn and Suites is the best possible hotel you can get for the price! Location is great, within walking distance of multiple restaurants and bars and only about 10-15 min. from the beach. The staff was very helpful and nice throughout the stay. Francisco at the front desk check my friend and I in and started our arrival off with a good experience, as well as even recognizing it was my birthday. Will definitely be back soon again.

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Andre K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami Brickell Downtown, responded to this review, September 9, 2014
Dear Andre K,

Thank you for choosing us for your recent stay in Miami, and for taking time to write this review. Your opinion and comments are very important to us. I am glad to read that you were able to take advantage of our convenient location.

We will be happy to host you for your next birthday!


Warn regards,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 5 Contributor
65 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 7, 2014

Pros:
• Conveniently located around restaurants and by the train station
• The entire hotel is new and clean -- feels very modern and polished for Hampton Inn
• Friendly staff

Cons:
• A bit confusing when you first walk into the building as the reception is not located in the street level, and there’s no noticeable sign.

Stayed June 2014, traveled solo
Helpful?
1 Thank BlueJourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami Brickell Downtown, responded to this review, September 9, 2014
Dear BlueJourney,

Thank you for choosing us during your recent stay in Miami and for taking time to write this positive review. As a TripAdvisor Senior contributor, I am sure you know the importance of a good all around review. I am glad you enjoyed the convenience of our location and that you were able to appreciate the modern feel but still receive the consistent Hamptonality you are accustomed too.

Hope to see you soon on your next visit to Miami.


Regards,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2014

good location and nice room&service
i traveled with my parents and they like the swimming pool. there are several restaurants and bars nearby...........................................................

  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank snow121212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami Brickell Downtown, responded to this review, September 9, 2014
Dear snow121212,

Thank you so much for making us your property of choice in the area. I am glad to read you were able to enjoy our pool terrace with your parents. You are absolutely right about our surroundings, with over 70 restaurants, bars, cafes and shopping spots within walking distance or via the free Metro Mover, you don't need a car during your stay.Thank you kindly for your recommendations and we hope to see you and your family again in the near future.


Regards,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level 5 Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 7, 2014

No wonder this hotel is rated so highly. It's location is very convenient to the cruise port which we were going out of the next morning. There is a stop on one of the shuttle buses to the port right at the hotel. Staff was very cordial and able to answer all my questions about places to eat in the area. A welcome drink was given to us a check-in. The rooms were spacious, air conditioning worked as it should, bed was very comfortable and amenities were just fine.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Wanderlust_FW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami Brickell Downtown, responded to this review, September 9, 2014
Dear Wanderlust_FW,

Thank you for choosing to stay with us and for writing such a nice review. I am glad you enjoyed your stay. I hope your cruise was also fantastic! Thank you for complementing our many features and convenient location. Also, thank you for pointing out the friendliness of our staff; they would greatly appreciate your words.

Hope to see you on your next trip to Miami.


Regards,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton - Miami Brickell Downtown

Property: Hampton Inn & Suites by Hilton - Miami Brickell Downtown
Address: 50 SW 12th Street, Miami, FL 33130-5217
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Miami
#1 Green Hotel in Miami
#1 Business Hotel in Miami
#1 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hampton Inn & Suites by Hilton - Miami Brickell Downtown 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
Brickell Elegance - Priced Right.Our boutique style Hampton Inn & Suites® Miami Brickell hotel in Miami Brickell-Downtown area combines urban design, eclectic mix, contemporary art collection, Brickell elegance with the best price for the business and leisure travelers coming to Brickell area. We are located:Within walking distance to Brickell Miami's global financial hub Within 1 to 3 blocks of over 30 of the best restaurants, cafes and bars in the area Shopping and entertainment is within 1 to 3 blocks from our hotel Half-block from our front door, the FREE MetroMover expands our guests’ convenience zone to all of downtown Miami providing easy access to Bayside Marketplace, AmericanAirlines Arena, and Adrienne Arsht Center for the Performing Arts The FREE Miami Trolley stops only a couple blocks from us at Mary Brickell Village providing easy access to Bayside Marketplace, American Airlines Arena, and Adrienne Arsht Center for the Performing Arts. The MetroRail is also half-block from our front door providing easy access to Dadeland Mall, Coconut Grove, and other parts of the town. The new MetroRail Orange line connects the Miami International Airport MetroRail Station to the Brickell MetroRail Station Less than 5 minutes from the Port of Miami Just 15 minutes from Miami International Airport, Miami Beach, Aventura, Coral Gables, the Dolphin Mall, and the best South Florida Beaches Easy access to major highways: I-95, S.R. 836 (Dolphin Expressway), S.R. 826 (Palmetto Expressway), and Florida Turnpike ... more   less 
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Also Known As:
Hampton Inn & Suites Miami/Brickell-Downtown Hotel Miami
Hampton Inn And Suites Miami/Brickell-Downtown

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