I have been to both New York and the Miami locations. They aren't even comparable. The exterior of the Miami location is run down overall. The spa and spa facilities are sub-par. Something as simple as the food and drinks they offer in the spa, they don't get it. The pool and it's pool facilities are just okay. It's not luxury. I go there for luxury and they don't deliver.
They think they can make up for the lack in facilities by having good customer service and they are wrong. Given what I expect they just aren't up to par.More
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