The Mandarin hotel chain is something different. Service level is very high. This is in general also the case in this hotel. However, a few departments seem not to work very well. The arrival and check in was great. Also the bell staff is doing a great job and so does the concierge. Also our compliments to the room maids! We had some problems with the pool staff, but not with all the pool staff. Some were great, some of the staff members weren't so service minded. In the hotel bar it was the same. 2 great guys, but the rest was slow and not interested. The same we experienced at the breakfast. If you choose a la carte, you need to wait quit some time (30 mins) for your order (and the restaurant was really not full). So I think there is some work to do here. Especially when you visited the MO in Las Vegas or another MO, this Mandarin is lacking a bit of service compared to them. In general our stay was fantastic. The hotel has a nice pool area, a great private beach (you can't swim here) and offers a great view on the city. The rooms are well maintained, are spacious and have great bathrooms. It is really a very comfortable hotel. We will definitely come back and hope then to experience that they do something with the lack of service in some departments. Because when you pay a lot of money, you expect that everyting is perfectly alright.
- Official Description (provided by the hotel):
- Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio,YAKU by La Mar, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more less
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- Also Known As:
- Mandarin Oriental, Miami Hotel Miami
- Mandarin Oriental Hotel Miami
- Mandarin Miami
- Miami Mandarin Oriental