I will start by saying that I love staying at the Mandarin in Miami. My husband and I have stayed in the hotel a number of times, and every time we have been impressed by the luxurious rooms and attentive service. It is truly one of my favorite hotels.
We stayed at the hotel last week to celebrate our first wedding anniversary (we also spent our honeymoon at the Mandarin). We were once again 'wowed' by the room, the pool, and service. My husband put some clothing in for laundering on our first night, including a pair of shorts which I had given up on long ago. I had failed miserably to remove the rust,oil and dirt stains, and they also had huge tear in one of the legs. We had planned to go buy new shorts the next day. However, when the shorts were returned (along with his neatly folded underwear in a small wooden trunk) they looked like new! All stains gone, and the tear neatly sewn up. On this occasion, the Mandarin truly exceeded our expectations.
My 'average' rating is therefore not for the hotel. Whilst at the hotel I decided to treat myself to a facial and manicure at the spa. I arrived on time for my appointment and, after reading two magazines cover to cover plus a newspaper, my therapist eventually arrived. (There were no clocks in the spa, so I don't know if she was late, but it certainly felt like a long time.) I explained that, as my appointment was late afternoon and we had dinner plans, I would not have time to wash my hair after the facial, and so asked the therapist if she could avoid getting product in my hair. She said that this would not be a problem. I was therefore upset to find that following the facial my hair was full of product. It seemed like this was a simple request that failed to be met. Upon checking out of the spa I was asked if I had enjoyed the facial, so explained how the experience had been spoiled. The man I spoke to apologized and presented me with the invoice.
Upon returning to our room, my husband explained that he had received a call from the spa, 50 minutes into my appointment time, asking if he knew where I was. The spa thought I hadn't turned up. What the spa staff would not know is that I have had a number of medical emergencies in the last year, so upon hearing that I was not at the spa, my husband began searching the entire hotel, including every elevator, the pool, etc. He was quite upset. Eventually he returned to the spa to see if I had arrived, to be told by the staff that I had been there all along.
I dislike complaining, but feel that our stay at the Mandarin was marred by our spa experience. I would however, not hesitate to recommend the hotel. Upon checking out we told the receptionist about our experience of the spa, and were told that we would be contacted by the spa director. I am still waiting a week later......
- Official Description (provided by the hotel):
- Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio,YAKU by La Mar, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more less
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- Also Known As:
- Mandarin Oriental, Miami Hotel Miami
- Mandarin Oriental Hotel Miami
- Mandarin Miami
- Miami Mandarin Oriental