I was there yesterday. Went in to buy a shirt at the Shanghai Tang store in the lobby and decided to have a drink by the bar luckily running into a friend. The pool bar is a very average looking place with a great view. The service, there, however makes the place welcoming and encouraging to stay. The same cannot be said for the lobby and staff spa. In an effort to match the sleekness of the marble and the serenity of the decor, true to ALL MANDARIN ORIENTAL, attitudes are wrongly presented as snotty and unwelcoming. Neither the words nor the faces with which information as basic as "where is the washroom" are given with PLEASURE but as a difficult exercise of pretension.
As a frequent traveller and a very frequent guest of Mandarin Oriental hotels in Hong Kong, Bangkok, Manila and Jakarta, what keeps me returning again and again is the understated elegance with which everything happens. A smile precedes a welcome, a thank you follows. Lobbies , pools and spas are LOCAL DESTINATIONS in which both residents and visitors mingle in the joy of being served with anticipation. True to Hong Kong is the fact that a pastry shop and a bakery are part of the restaurant, a success with the Island's residents for a long time. How much more down to earth ?
The luxury is in the details, the availability , the choices, and the serenity, but also in the respect for privacy and dedication to serve with anticipation.
The Mandarin Oriental Miami looks phenomenal and the location is pristine.
It can benefit much from something as simple as a guest video filmed at the bar of The Landmark as your order and receive a drink. The check in at The Excelsior, Lunch at The Clipper Room, also know as Hong Kong's "sitting room" Know why?, because it is so inviting, so current, so clean, so normal that it makes it FEEL WELCOMING AND YOURS.
After trying to make a reservation at the Spa and trying to buy oils at their shop, I gave up trying because it was unnecessary to inconvenience myself for being a customer, then I tried asking for directions to which no staff member tried to point to the right places with pleasure.
The feeling of INCONVENIENCING was a lot more prevalent than the feeling OF BEING WELCOMED. Good looking the Mandarin Oriental Miami yes, but is it necessary?. As I left and awaited the valet to fetch the car, a gorgeous female guest accidentally dropped her shopping bag. I helped her to pick it up. Elegant, impeccable, bejewelled, and stunning like an old Hollywood actress, with the most inspiring smile on her face she said THANK YOU. That was the only THANK YOU I heard during my 4 hour stay at the hotel. It came from a stunning GUEST because the STAFF was too consumed in pretension and too focused in being inconvenienced.
- Official Description (provided by the hotel):
- Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more less
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- Also Known As:
- Mandarin Oriental, Miami Hotel Miami
- Mandarin Oriental Hotel Miami
- Mandarin Miami
- Miami Mandarin Oriental