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“Brickell's Best!”

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Mandarin Oriental, Miami
Ranked #4 of 124 Hotels in Miami
Certificate of Excellence
Reviewed May 3, 2013

Loved this Hotel. A pleasant surprise. The Bay Area was just gorgeous! Close to everything. The Resort Amenities are fabulous. I would defiantly go back again. We had our car, so it was easy to get around to South Beach and all the fabulous restaurants in the Area. The Fitness Center was the best. Top of the line equipment, Bay view, and anything you could need, fruit, water, towels.
The food was delicious at the Hotel and the service was outstanding. We had the most beautiful weather, and the beach sand was a perfect compliment for the Miami experience.A great find!

Room Tip: Love the balcony seating and views.
  • Stayed: December 2012, traveled as a couple
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Thank Victoriaangel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,395 - 1,401 of 2,580 reviews

Reviewed May 1, 2013

its a Mandarin so from amenities to service.. the view etc .. its up to the standard meaning its a great! ..but Clearly not the place to stay if you want to hang out in south beach, by car it takes time, there s traffic etc...not practical at all , i would recommend to take a hotel in south beach if you come to Miami for that..

Finally we have been victim of a theft in our room, i didnt find the way the hotel handled that being really business friendly ..they could have done some commercial gesture given the price of the room and the standard of the hotel...not that i was looking to save few bucks...just out of principe...

  • Stayed: March 2013, traveled with family
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1  Thank sybbarite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this reviewResponded May 13, 2013

Dear Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us.

Although we are not located in the heart of South Beach, we pride ourselves on being on a private island oasis of serenity away from the high energy of the beach area with a Five-Star Spa and excellent restaurants. The tranquility and surroundings of our pool and man-made beach, although not made for swimming, provide a quiet escape for guests trying to get away from other crowded areas of the city.

I am alarmed to learn of your statement regarding a theft in your room. We take such matters very seriously and would like to speak with you to inquire in detail what transpired.

I hope you will give us another opportunity and I look forward to speaking with you soon. Please call the hotel’s Executive Office when convenient for you.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

I stayed at the Mandarin Oriential for business and had a good overall experience. The rooms were a good size and very comfortable, the gym / pool / spa was a great break during a hectic week, and my team had an awesome meal at the japanese restaurant in the hotel - killer sea bass. The service was a little slow in comparison to peer chains and it seemed that there might have been some turnover recently, but nothing too bad. If you are a coffee drinker, I do recommend calling in advance because there are not machines in the room!

  • Stayed: April 2013, traveled on business
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Thank ioomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this reviewResponded May 14, 2013

Dear Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us.

I am happy to learn that overall you had an enjoyable experience at the hotel. I apologize for the slow service and will be sure this is addressed accordingly.

Guests can request coffee machines to be placed in their room prior to arrival. We will add this note to your profile for future stays with us. Additionally, we provide complimentary coffee service in the lobby from 5:30 a.m. - 8:30 a.m.

Thank you again for sharing your comments of your recent stay and I hope we will have the opportunity of welcoming you back.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013

Spent two nights at the Mandarin and we had a lovely time. We were on a family holidays so often felt out of place amongst the larger proportion of business people, but everything else was perfect: the decor, the staff, the views... even the lovely scent in the lobby which reminded us of eastern Asia! The only thing which slightly irritated us was the long waits for a lift to stop at our room floor. I understand that lifts are busy at certain times of the day and also know it is impossible to add new lifts in a fully developped structure as this one, but the long waits occured enough for us to get a bit frustrated with them... A minor point in the whole scheme however and would happily recommend this hotel.

  • Stayed: April 2013, traveled with family
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1  Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

It's our third time in the Mandarin Oriental, and we still love it !
Great location on Brickell Key, close to downtown but calm
Very nice walking tour around Brickell Key, and very close to the Marketplace with shops, restaurants and harbour cruises
Excellent starting point for visiting the Everglades National Park
The Sambal Café is also a great choice for breakfast and dinner, probably also lunch but we were on the road the whole day, so it was great to be back in the evening

Room Tip: City View or Biscayne Bay
  • Stayed: March 2013, traveled as a couple
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Thank mamapewa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2013

Very comfortable hotel on a quiet location with nice and very professional staff. Very good meeting accomodation. Very kind and helpfull staff. Nice rooms. Even when the hotel runs at full capacity you do not realize it is wo crowed. Well equiped gym. Excellent sushis.

Room Tip: i had room 1026
  • Stayed: April 2013, traveled on business
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Thank AlexisDeVliegher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2013 via mobile

I highly recommend staying here when in Miami. The location is hidden away from the hustle of Miami. The staff is very attentive, welcoming and truly glad you ate their guest. The view of the water when you walk into the lobby is very serene and instantly puts you in a good mood. One of my favorite hotels in Miami,

  • Stayed: April 2013
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1  Thank Ashton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#4 Romantic Hotel in Miami
#4 Family Hotel in Miami
Price Range: $282 - $799 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio,YAKU by La Mar, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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