My husband and I along with another couple spent 4 nights at the hotel recently. Front desk staff were pleasant and professional, and our rooms were well appointed, as I would expect. However, when we went to have a bite to eat at the restaurant at the swimming pool, we sat at our table for quite a while before we were even acknowledged. Staff were milling around, and there appeared to be a manager present. I tried to catch his attention . . . finally he saw us and sent a waitstaff to tell us we would have to leave since they were going to be setting up for a private party. The next morning, when we called room service for coffee and breakfast, we were told there would be a one hour and fifteen minute wait! We carefully looked for a room service menu in our room that evening, and there was none (only received them 2 of the 4 nights we were there). Although our towels were changed in the evening, beds were not turned down, breakfast menus were not left, nor were drapes drawn. We enjoyed a delicious meal at Azul, and had great treatments at the spa. We liked the quiet location, and the staff were friendly and accommodating, but the attention to detail was missing.
- Official Description (provided by the hotel):
- Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio,YAKU by La Mar, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more less
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- Also Known As:
- Mandarin Oriental, Miami Hotel Miami
- Mandarin Oriental Hotel Miami
- Mandarin Miami
- Miami Mandarin Oriental