My husband and I along with another couple spent 4 nights at the hotel recently. Front desk staff were pleasant and professional, and our rooms were well appointed, as I would expect. However, when we went to have a bite to eat at the restaurant at the swimming pool, we sat at our table for quite a while before we were even acknowledged. Staff were milling around, and there appeared to be a manager present. I tried to catch his attention . . . finally he saw us and sent a waitstaff to tell us we would have to leave since they were going to be setting up for a private party. The next morning, when we called room service for coffee and breakfast, we were told there would be a one hour and fifteen minute wait! We carefully looked for a room service menu in our room that evening, and there was none (only received them 2 of the 4 nights we were there). Although our towels were changed in the evening, beds were not turned down, breakfast menus were not left, nor were drapes drawn. We enjoyed a delicious meal at Azul, and had great treatments at the spa. We liked the quiet location, and the staff were friendly and accommodating, but the attention to detail was missing.
- Official Description (provided by the hotel):
- Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Mandarin Oriental, Expedia, Hotels.com, Travelocity, Hotwire, Orbitz, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your Mandarin Oriental, Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mandarin Oriental, Miami Hotel Miami
- Mandarin Oriental Hotel Miami
- Mandarin Miami
- Miami Mandarin Oriental