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“I Couldn't Believe It!!” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
Ranked #4 of 121 Hotels in Miami
Certificate of Excellence
Illinois
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“I Couldn't Believe It!!”
5 of 5 stars Reviewed February 24, 2013

I've never been to Miami and did not know what to expect from staying downtown. I couldn't believe how nice it was! The hotel sits on Brickell Key, a man-made island just off the financial district. The key has this hotel, several condos, and an office building or two. There is a very scenic path along the water that travels the circumference of the island. There is a restaurant, a hair salon and a nice market in the center of the island. The island is very secure, safe and upscale. There is shopping and nice restaurants within walking distance.

The hotel was very well maintained and is modern/asian yet designed to be warm. It has a cafe (very good food) that overlooks the water and city, a heated pool, and a small beach area (no water access) with lounge chairs. There is also a grassy area with a playground next to the hotel.

The rooms all have great water and/or city views. The spa was very good.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank MidwestFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (347)
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New York, New York, United States
Level Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed February 22, 2013

I recently attended a business conference at the hotel. It is a first class property - a great facility with a great staff. The rooms are comfortable and all have great views. My only criticism would be the lack of coffee makers in the rooms. The restaurants in the hotel are great, as is the gym. While the pool is nice, the beach is not an ocean beach, so be sure to manage your expectations. The service is excellent throughout the hotel. Also, be sure to be aware of the location - it is near downtown, but everything else (South Beach, etc.) is a ride.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed February 21, 2013

Hotel is located in Brickell Key. Around the actual hotel there isn't much to do..condos surround it but by car it's close to South Beach ( About 20 min)

Hotel itself was beautiful...surrounded by water, well maintained. You can see manatees swimming around. There's a small man made beach area that looked well maintained.
Staff was friendly and helpful
Rooms were SUPER comfy and the bathrooms had great products and were clean:)

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Everhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, England, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 18, 2013

As part of our Florida trip we planned to stay in Miami for 3 days. We decided to spend a little extra on a luxury hotel and we were not disappointed. The room was fantastic and the view was incredible. The only slight downside was the location, although in a fantastic and unique location on a mini island/key, it is 15minute drive to Miami Beach.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 17, 2013

When Price is not an option stay Here!!!! $12 Beer and $25 Cocktails. Pool and beach was great and service was excellent! I would stay here next time I am in Miami. Loved Chocolates at turn down and fresh fruit at work out room.

Room Tip: It's all Good!
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 9, 2013

This was our second time staying at the Mandarin Oriental in Miama. As usual, the hotel was fantastic. The lobby is beautiful and has incense that permeates through the hall. The room is nice and has a great, big TV with many channels. The pool is great and well heated, and the poolside service is fantastic. The private beach is very relaxing, and the service is great there is well. The main restaurant they have (I just forgot the name) had incredible food and the sushi especially was delectable. The trip was for my brother's birthday and just as we were leaving, his friend remembered that he had left my brother's birthday card in his room with the gift card in it. When he returned to the room, he found that the envelope had been moved, from the TV stand to the bathroom and was opened. The card, along with the gift card, were gone. When we complained to the manager, the manager said he would talk with the housekeeping and check the room. He came back with the card and gift card claiming that it was in the room. This is impossible has my friend had come with a sealed envelope that he found open and the card missing, and he did not at any point open the card. The manager was clearly lying and trying to cover for the housekeeping. We will return to the Mandarin, but this experience was certainly a blemish.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Ben G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, March 4, 2013
Dear Guest

Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us.

I sincerely apologize for the misplacement of your brother’s gift and card. Although it was located I regret for the distressing moment it caused. We do not tolerate this type of behavior from our colleagues and have addressed the colleague involved. We pride ourselves in delighting our guests and making sure every detail of their stay is seamless and enjoyable.

Thank you for the valued feedback and again my apologies for the disappointing experience. I hope you will give us another opportunity with a return visit to Mandarin Oriental, Miami.

Sincerely,


Jorge Gonzalez
Area Vice President &
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 9, 2013

This was a business trip for my partner and I, and so the Brickell location made it very accessible to the office-walking distance--the reason we chose the hotel. Check in was smooth and the hotel lobby was decorated well with a really nice scent which I believe was being created with some incense. Our room was stunning with a view of the pool, and we used the balcony for breakfast in the morning.

The pool area is really great and there are some very tasty dining options pool side, we enjoyed snacking on all the tasty treats throughout the day by the pool.

We also used the fitness centre which was well stocked with towels, water etc. and it had all the machines we like to use at our home gym.

If you want to spend most of your time in South Beach, this is probably not the best location for you but it is great for a business trip or a relaxing trip in the sun by the pool.

Overall, we have no complaints, we would definitely stay at the location again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Micheal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Property: Mandarin Oriental, Miami
Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami
#2 Spa Hotel in Miami
#3 Luxury Hotel in Miami
#4 Family Hotel in Miami
#4 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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