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“Pleasant hotel in an out of the way location” 4 of 5 bubbles
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
Ranked #4 of 124 Hotels in Miami
Certificate of Excellence
London
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Pleasant hotel in an out of the way location”
4 of 5 bubbles Reviewed January 25, 2013

The staff were all very helpful and friendly. The bed was wide and comfortable. There was a separate shower and a plentiful supply of lovely towels.

I asked for a kettle to make tea and it arrived promptly together with cups and teabags. Cannot understand why it was not part of the furnishings of the room. Still...I asked and I got!

The veiw from the breakfast terrace is very pleasant as was the view from our room, 708.
Our room balcony was tiny and had no chairs so were unable to sit outside and enjoy the view.

There is a nice, easy walk around the island that the hotel is on and I do recommend taking that walk.

We were allowed to keep our room until 2pm, which was very helpful to us.
My only complaint is where the safe is located: on top of a very high shelf. I could barely reach it.

This is a luxury hotel which we throughly enjoyed.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JBJC4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Guayaquil
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Last time I stayed at the Miami Mandarin Oriental, 2011, I made a bad review regarding the service, especially the daily room cleaning and attention. This time everything was perfect, spotless, good attention. The lobby bar has changed location, the new one is an improvement to the old, the service is prompt and courteous and the drinks are generous. The valet parking, although a bit expensive, is fast and helpful.
In essence a pleasant experience.

Room Tip: Request a room with bay view.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank guaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, FL
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

My wife and I stayed here 2 nights for a kids-free weekend. The hotel is in a great location, very convenient to both the airport, Coconut Grove, Miami Beach, etc. The breakfast buffet is fantastic. Everything was so fresh and well-prepared. The guest rooms are spacious with great marine views. The spa is very welcoming. The concierge staff were very helpful in arranging reservations and transportation for us. The pool on-site is apparently kept heated to near 90 F. If there were any negatives, they are nit-picky - such as the high-end restaurant at the hotel is closed Sunday and Monday nights so weren't able to experience it. And the light fixtures and water faucets in the guest room were noticeably complicated. We'd stay here again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emansouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
101 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed January 22, 2013

I stayed here for 2 nights, was warmly welcomed and given a nice room with a view over the city.

Great spa experience, welcome, all you could wish for in terms of toiletries, creams.. nice relaxation room with some fruits, drinks, nuts and most of all- top-massage.

Service is very good in this hotel, from the porters, housekeeping, front desk and everybody else make you feel welcome and cared for. The housekeeping par accident broke a small bottle for me and went through lots of trouble to replace it+ wanted to refund as well. They then brought me a tea maker...

the location being more in town then on the waterfront, allows a run and has restaurants closeby at Miami-street (5 mins walk).

  • Stayed January 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tmaria v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
5 of 5 bubbles Reviewed January 20, 2013

We arrived early for check in at 10 am on Sunday. A warm smile from a friendly receptionist, Janella Bustamante,and we found to our pleasure and surprise that our room was ready for us. The hotel is as one would expect is quite superb in every way and the staff could not be more helpful and friendly. We had mentioned to Janella how much we enjoy the Mandarin Oriental in Banglok , particularly the welcome from orchid bearing Thai reception staff, and the very high standard of service one receives in the "Far East".
After a 30 hour stay at the M.O. Miami we departed clutching two orchids and a beautiful letter from Janella hoping this would go some way to bring Bankok closer to Miami.
There is no need to compare. The Mandarin Oriental group of hotels are peerless.....the best of the best.!

Room Tip: We stayed in a room facing the bay....beautiful. Th other rooms face the Miami financial district sk...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lincolini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 19, 2013

I visited the Mandarin Oriental spa in January for an 80 minute massage and was completely blown away by their spa. From the moment you walk in you are in a tranquil paradise and everyone you encounter is warm, friendly and professional. I was checked in quickly and moments afterwards given my spa slippers and escorted to the ladies locker room. The locker room had a nice vanity area where four ladies could easily sit, do their makeup, hair, etc. Luxurious almost seems to be an understatement of their waiting area. There is a nice waterfall and lounge chairs you could enjoy all afternoon reading a book or magazine. Their tea was nice and refreshing as well. My massage therapist worked wonders in that 80 minute timeframe. I had a private suite, had my choice of massage oil, music and anything my heart could possibly desire. I will definitely be back!

  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank littlelady82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 18, 2013

the hotel is nicely located. it has it all and mataches all standards for Mandarin Oriental. the restaurant isnt top quality. rooms are just perfect as well as service. the quality isnt as good as all the Asian Mandarin hotels. it feel like there is something missing. location is good but you will always need a cab to get to down town.

  • Stayed March 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luke1407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Property: Mandarin Oriental, Miami
Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Miami
#2 Business Hotel in Miami
#3 Luxury Hotel in Miami
#4 Romantic Hotel in Miami
#4 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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