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“Beautiful setting but a little far from Miami Beach” 4 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131-2605 (Downtown)   |  
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Special Offer
$200 Spa Credit Per Night
Ranked #4 of 119 Hotels in Miami
Certificate of Excellence
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Beautiful setting but a little far from Miami Beach”
4 of 5 stars Reviewed December 11, 2012 via mobile

This hotel is located on a small island 1,3 miles exactly perfect to make a jogging.
The view on Biscayne Bay is wonderful and there is a small private beach very quiet and pleasant.
The only inconvenience of the location is that you need a car or a taxi to go anywhere and it can take some time with traffic to reach Miami Beach.
The service is excellent particularly around the pool; the staff is helpful and friendly. The pool is heated in winter. Very pleasant!
The breakfast buffet at the Sambal cafe is worth it.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Flocine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,085 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (340)
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Oslo, Norway
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 9, 2012

nice location, nice roms and friendly staff! Close to airport and cruise harbour. A good choise if one should stay for a night or two - but would recommend South beach for a longer stay in Miami! Nicly decorated for christmas with a huge gingerbread house and christmastree!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank NinaH261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martinsburg, West Virginia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 4, 2012

Everything at the Mandarin is was above and beyond excellent!!! The staff, and I mean all the staff we encountered were professional, helpful, and courteous. Can't say enough good things about the Cafe Sambal staff and the food, oh my!!!!! If we make it back to Miami, this is our spot.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank peggy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 3, 2012

I have been a regular visitor of this hotel for the last 5 years, but no longer. Not sure what has gone wrong, but this property does not live up to the Mandarin Oriental standard. From the moment we entered on our most recent visit service was sorely lacking and very much sub-par.

Negatives: The hotel has been overrun by black crows, which like to bathe in the Mandarin pool in the afternoon. Spa service was generally unfriendly and lacking professionalism (aside from one male staff member), very mediocre massage, no privacy in changing area by cleaning staff, definitely not worth the cost of service or what you expect when visiting an ESPA spa. No help with bags to/from room/at check out. Change in clientele, lots of screaming children.

Positives: All pool staff, all breakfast staff. Food.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank d s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, Manager at Mandarin Oriental, Miami, responded to this review, December 6, 2012
Dear Guest,

Thank you for your recent visit to Mandarin Oriental, Miami and for taking the time to share your experience on Trip Advisor.

We thank you for being a valued guest of our hotel. We sincerely apologize for the disappointing stay you recently had, and would like to speak with you to inquire in detail what lapses in services you encountered to immediately correct the situation.

The Spa at Mandarin Oriental, Miami has received numerous accolades and awards including being the only Five Star Spa in Florida for four years in a row. Please understand that providing excellent service that is gracious, personalized and attentive to detail is our top priority.

I hope you will give us another opportunity. I look forward to speaking with you soon. Please call the hotel’s Executive Office when convenient for you.

Sincerely,


Greg Nunez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed December 2, 2012

I stayed here for while was in town for the Madonna concert. Hotel is very modern, large and clean. The room was large with a nice balcony with chairs. Excellent view. I wasn't a fan of the open bathroom/room concept where toy can look into the bathroom from the bedroom. For the price you pay for the room I would at least expect the wifi to be included.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank eosinophil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 2, 2012

Fantastic views, beautiful room, relaxing pool, service beyond anything, 8 star hotel is the way we would rate it. Very romantic

I had the breakfast buffet on a Monday a.m. which was very good and worh the price especially if you like Lox. When I asked about sunny side up eggs and a worker said no, the manager must have heard this and immediately ran up to me and offered to provide this to me with no problem.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
106 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed December 2, 2012

We had spent a few days at the Loewes in Miami Beach which was really noisy so it was a joy to get to the Mandarin Oriental and be able to actually relax.

The hotel is located on Brickell Key, a tiny private island that's linked to the mainland by a short road. So, you get the luxury of being away from the hustle and bustle of the city whilst at the same time being able to walk (or get a free shuttle) to the mainland. Within a mile or so, you'll find Mary Brickell Village where there are countless restaurants, bars, clothing stores and a supermarket.

We had a very spacious room with a big bathroom and a great balcony with a view across to the city.

The pool is not the biggest you've ever seen but it was never packed and it was just really comfortable and relaxing. The staff on hand were great and there was plenty of complimentary water and fruit to keep you hydrated. There is also a man made beach with it's own iguanas which is a nice touch and even more relaxing as few people seem to use it. Obviously there's no swimming there but the pool is close by if you want a dip.

My only gripe is that I don't think hotels should be charging for wifi when you spend a fortune on a room.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Gunner7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Property: Mandarin Oriental, Miami
Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami
#3 Spa Hotel in Miami
#3 Luxury Hotel in Miami
#4 Family Hotel in Miami
#4 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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