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“Very friendly staff and best value for money”

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Hampton By Hilton Miami-Coconut Grove/Coral Gables
Ranked #17 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersSilver level
Munich, Germany
Level Contributor
3 reviews
“Very friendly staff and best value for money”
Reviewed December 9, 2013

I read some reviews in tripadvisor regarding this hotel that where not really positive and still booked it because of friend of mine recommendet it to me. I was a very nice stay for 5 nights. The spacious rooms made our stay very pleasant and although we were told that it is a business hotel, our kids enjoyed it a lot.... especially the breakfast and the pool! The staff is extremely friendly and always offered their help.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, January 23, 2014
Dear Nadine R,

Thank you for your kind act of faith to follow your friends recommendation, and for taking the time to post your comments and ratings. It brings me a smile to know that we provided you with the kind of service you and your family deserve. Thank you for noting the friendly disposition of our staff, the comfort of the room, and the quality of our breakfast.

We certainly hope to see you next time you visit South Florida.


With pleasure,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/ Coral Gables
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,624 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (115)
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English first
Guayaquil, Ecuador
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 5, 2013

Even though this last time the hotel was under construction we have a pleasant stay for a week. It is walking distance to coco walk and minutes away from dadeline mall.
Breakfast is very good and the rooms very big!!!
The staff offered great attention to details to make sure we were comfortable!!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Francisco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, December 6, 2013
Dear Francisco G

Great news - RENOVATION OF OUR LOBBY IS COMPLETE!
Thank you for your loyalty and kindness to appreciate our effort to provide great service under the circumstances. I will make sure to share your comments with our team members. Next time you come to visit you will get to enjoy breakfast in our new perfect mix lobby.

We look forward to welcoming you back!


Sincerely,


Miguel Velasquez
General Manager
Hampton Inn Coconut Grove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
Reviewed December 3, 2013

Construction in the lobby and parking lot at the same time was very annoying. The room rate was pretty good, especially for that area, but the construction during peak hours and having to park down the street from the hotel was not acceptable

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, December 4, 2013
Dear Daniel G,

We apologize for the inconveniences you encountered during your stay. I am sorry the notice posted on our website regarding the renovation was not visible to you during booking. I have responded to your survey and l certainly hope you give us an opportunity to serve you the way you deserve.

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wantage, New Jersey
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 1, 2013

I refused to take possession of my two hotel rooms due to the lack of cleanliness! I demanded a refund. There was no parking available. The parking garage was cordoned off. The lobby was a filthy mess! A maintenance worker was spraying an obnoxious smelling liquid on the carpets while we waited for our refund! He pinched his nose and waved his hand under his nose, and I won't repeat what he said to us! The only good thing about this hotel was the young man behind the front desk. He handled the situation like a true professional. Please, young man, do as I recommended that night, find another hotel to work at. You are too much of a professional to be defending such a horrible establishment.

Green Features: The lack of open parking facilities certainly allows you to get your exercise by walking a lot. Walking the stairs when the elevator doesn't work does wonders for your cardio too!
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McD824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, December 4, 2013
Dear McD824,

Thank you for taking the time to provide us with your feed back. I apologize for our renovation project ruining your plans to stay with us. Thank you for noting John's Hamptonality and professionalism, which is an asset to our company. I will make sure to share your comments with him. I hope you would give us an opportunity to serve you the way you deserve to be serve in the near future.

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilbraham, Massachusetts
Level Contributor
309 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed November 25, 2013

We stayed here for 1 night recently & found the entire 1st floor under construction and the outdoor parking area blocked off. Had to go to 2nd floor to a makeshift reception area. Was told to park in the garage under the hotel. This garage has no elevator so we had to carry our luggage up to the 1st floor. We also found the room somewhat average...not up to the standards we've been accustomed to at Hampton Inn. One side of the bed did not have an end table and there was no light/lamp on the work table. The breakfast was very good & included in the room price with wifi.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank randomMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, December 4, 2013
Dear randomMA,

Thank you for taking the time to provide us with your feedback. We do apologize for any inconveniences you may have faced due to our efforts to improve our public areas/breakfast, parking. We truly appreciate your comments regarding the breakfast and we are glad you were able to enjoy. We look forward to the summer of 2014 to refresh our guest rooms, which will enable us to meet and most likely exceed your expectations of our brand.

We look forward to serving you again in the near future.


Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 23, 2013

Very nice hotel with newly remodeled bathrooms. Stay was very nice, staff helpful, hotel clean. Bought cruise package that included parking during cruise and transfer TO cruise terminal. You are responsible to get back to hotel. Taxi cost approximately $30.00 or you can make arrangements with shuttle service that delivers you to cruise port that costs $10.00 per person. Hotel staff could not tell me this. Hope this helps!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Raylene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, December 6, 2013
Dear Raylene W

Thank you for your great ratings and comments. Thank you also for noting the hotel cleanliness and our team members' friendly service. I hope you found the cruise package of great value, being able to park while you cruised.

Comeback to see us again. We love having you here!


Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medellin, Colombia
Level Contributor
97 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed November 22, 2013

Can't really say what the hotel is like without construction - have stayed there 10 nights in 2 months and still being worked on - last trip had to park in the street due to parking lot being redone - also only one elevator working at times - I would suggest bypassing the hotel until the renovation is completed/

The breakfast is good and the reception they have a couple nights a week is appreciated.

Also within walking distance of Coco walk, Dinner Key marina and Monty's about 8-9 blocks.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, December 4, 2013
Dear CDY

Thank you for your continued loyalty to us. We truly appreciate your feedback. We continue to be very mindful of our guests' comfort while we finalize our lobby renovations and appreciate your candid feedback. Our parking should be back in order on 12/8 as noted on our website, weather permitting.
We look forward to inviting you back and gathering your comments about our changes.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton By Hilton Miami-Coconut Grove/Coral Gables

Property: Hampton By Hilton Miami-Coconut Grove/Coral Gables
Address: 2800 Southwest 28th Terrace, Miami, FL 33133-3713
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Miami
#9 Family Hotel in Miami
#10 Best Value Hotel in Miami
#13 Romantic Hotel in Miami
#14 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton By Hilton Miami-Coconut Grove/Coral Gables 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
The best hotel value in Miami/Coconut Grove-Coral Gables. Located directly across from MetroRail station, walking distance of Coconut Grove and minutes from Coral Gables, downtown business districts. Our 135 deluxe guestrooms are spacious, comfortable, our amenities include Free High-Speed internet access, Free "On The House" Hot Breakfast, Free local calls, business center, 37" LCD TV's w/extended cable, free in-room movies, voice mail, pool/whirlpool, fitness center, meeting rooms, microwaves/refrigerators also available in rooms. ... more   less 
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Also Known As:
Hampton Inn Miami-Coconut Grove/Coral Gables Hotel Miami
Hampton Inn Coral Gables
Hampton Inn Coconut Grove
Coconut Grove Hampton Inn

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