Many of the Marriott Courtyards have been revamped and are really nice stays but this Courtyard experience was an absolute nightmare!!! First off, the heat/air-conditioning in my room didn't work properly and by that I mean, it didn't matter what temperature I set the thermostat to, it was about 67 degrees in my room at all times. Secondly, the TV in my room has major issues, all the HD channels would start pixilating and scrambling a few minutes into watching them. I called for service and someone came up, did a bunch of things but ultimately didn't fix either the non-stop cold air or the tv. He told me that by the time I returned from work the next day, both would be fixed ... neither were fixed. Also, there was only 1 lady working the breakfast area both days and the wait to order a simple egg sandwich was unbearable. When I checked out, I notified the desk person of he problems and she said that her manager was not there but that he'd provide me with extra points for my unpleasant stay, she took down my phone number and said he'd call. Two weeks have passed and no one has called. This finally inspired me to get on trip advisor so I can let others know of my terrible experience ... and I'm glad I did!
- Official Description (provided by the hotel):
- Break away from business as usual! Introducing the Courtyard Miami Coconut Grove hotel, where the views are spectacular and location perfect. ... more less
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- Also Known As:
- Courtyard Miami Coconut Grove Hotel Miami
- Doubletree Coconut Grove
- Doubletree Miami Beach
- Miami Doubletree