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“Beautiful, but pricy!”

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Courtyard Miami Coconut Grove
Ranked #61 of 121 Hotels in Miami
Port Charlotte, Florida, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful, but pricy!”
4 of 5 bubbles Reviewed November 12, 2013

My husband and I were there for just one night for a cycling event. We had a good experience. The staff was friendly and the room was clean. I just feel for the room, even though we were upgraded due to overbooking, was in need of better upkeep. The walls had marks where they just painted over where a past picture was. For the price I just expected better. Whatever you do don't valet park! We watched them bottom out I don't know how many cars. We payed the meter along the road. I would stay here again, but just because it was convenient to our needs.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, November 18, 2013
Hello Kim, and thank you for your email, I'll be reviewing your comments with our leadership team and ensure our valet team is taking all the pre-cautions needed to protect our guest cars.
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438 reviews from our community

Traveler rating
    118
    159
    108
    30
    23
See reviews for
109
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116
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
København, Danmark
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed November 11, 2013

We drove in from Key West. Arrived at night (Halloween). At check-in, we felt like we were an inconvenience, the reptionist was rude and did not want to answer our questions. When we asked her for directions to the grove she did it so fast and we felt so unwelcome. The room smelled really bad and you can hear people in the other rooms like if they were in your room. If they go to the toilet it sounds like the wall was falling !!! The walls were so thin, that we could hear the drops from the shower hitting the drain! Very unpleasent, when people shower at 3am.
When we complained in the morning, they told us, we souls have called the front desk, but we can't call every twenty minutes, when they are beeing noisy in the halls. The hotel clearly aren't good enough to place the partying teens in one floor and the rest on different floors. When we tried to explain this, they just sighed and looked at us, like we were stupid. We have stayed at countless hotels and have never ever been treated this way.
The only nice people were the two valets, who had the time and energy to give us directions, tips and a smile. They were the only ones, who lived up to the Marriott standard...

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarinaLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, November 18, 2013
Chris - thank you for your email, this behavior is not tollerated and we'll certainly review the tapes to ensure what you heard is correct and take the appropriate action.

Thank you agai for taking the time to le us know of your guest experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara-on-the-Lake, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 8, 2013 via mobile

The pool area is nice. Otherwise? Our view overlooked a dumpster. The woman at check in was incredibly rude, and didn't realise I spoke Spanish; she was insulting me to the other front desk clerks a couple hours later when I walked by in spanish, and the other two girls laughed too.

Wasnt impressed, and I will never return.

Stayed February 2013, traveled as a couple
Helpful?
1 Thank chris b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, November 18, 2013
Thank you for your feedback, we'll be reviewing our front desk tapes to ensure what you heard is correct and we'll take appropriate action.

I appologize for any rudeness you may have heard.
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Alexandria, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 1, 2013

The staff was excellent and the views were terrific. A bit of a musty smell in room - welcome to south Florida. It's an older property but the rooms are modern and well maintained. Lobby smaller than other Courtyards that I have stayed in. I would definitely stay here again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gayle g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, November 18, 2013
Thank you for your feedback, with the weather changing we try to encourage our guests to close the patio doors before leaving their rooms and turn the AC back on to keep the humidty down in the rooms, we have instructed our teams to turn the AC down in-between guests to combat the issue

thansk again and hurry back!
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Abbeville, South Carolina
Level Contributor
143 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed October 9, 2013

We stayed here on my husband's Marriott points and would not usually stay in as an expensive facility/location...but that said, it was lovely and we really enjoyed it. We had a suite on the city side with a great sitting area and balcony. A schematic identifying what areas of Miami were where would be great. The valet guys were great, check-in easy and quick and the room very clean. There was a huge walk in closet which I could not imagine needing yet a small bathroom. Maybe next remodel could address this.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CofCMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, October 17, 2013
Thank you for taking the time to share your comments on your stay, we do have plans to address some of our smaller bathrooms this year

We hope to see you back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eldridge, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 28, 2013

This hotel's staff provided the single best example of selfless customer service I have exprienced in my 49 years. For starters, we were not even guests of the hotel, but chose to wait for our departing flight in there in my brother's room after getting in from a 4 day cruise. The hotel graciously agreed to check our bags for us so that we could see the neighborhood and get lunch until our shuttle arrived.

About 5 minutes after our arrival, I realized that I had left my briefcase in the back of the cab that brought us. None of us remembered the name of the cab company so we called the Port of Miami and the cruise line just in case it was found and returned. I had little hope of seeing it again, and figured that my iPad, Bluetooth keyboard, Bose headphones and some important business papers were gone for good.

When we informed the bell staff of the situation, they took over. They worked with us to narrow the possible cab companies based on their knowledge of the appearance of their cabs. They then made phone calls to the cab companies and Miami-Dade Police's central transportation office so that a bulletin could be put out to all companies. They took our information so that they could contact us with any news as we traveled back.

Our shuttle arrived to take us to the airport without any further word. When we told our shuttle driver of the situaion, he said, "you'll never see it again...not in this town." But as I turned my phone on after landing in Atlanta, I had a message from Miami-Dade Police that my bag had been found with the contents intact. My only regret is that we couldn't find the name of the cab driver to thank him for his honesty.

Hats off to all at the Courtyard Coconut Grove for their help. I'm a permanent fan, and will find a way to make this hotel a part of a future vacation. The room that my brother had was very nicely appointed with a great view of the bay and Key Biscayne, and I'm looking forward to the return trip. Thanks!

  • Stayed September 2013, traveled as a couple
    • Service
Helpful?
2 Thank hawkimatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, October 17, 2013
Thanks for your kind words, we appreciate you taking the time to let us know how your stay went

We hope to see you back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Margate, Florida
Level Contributor
158 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed September 27, 2013

Came for 1 night to get away. Was upgraded to a balcony marina view. The check in was great and they were so helpful and friendly. Hotel and room were beautiful and clean with a fabulous view. Great location and the suggestions of where to go to eat and walk around were great.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thekeysfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, October 17, 2013
Thank you for your feedback, we appreciate you taking the time to let us know how your stay went

We hope to see you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami Coconut Grove

Property: Courtyard Miami Coconut Grove
Address: 2649 S Bayshore Dr, Miami, FL 33133-5464
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 121 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Miami Coconut Grove 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
Break away from business as usual! Introducing the Courtyard Miami Coconut Grove hotel, where the views are spectacular and location perfect. ... more   less 
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Also Known As:
Courtyard Miami Coconut Grove Hotel Miami
Doubletree Coconut Grove
Doubletree Miami Beach
Miami Doubletree

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