This hotel's staff provided the single best example of selfless customer service I have exprienced in my 49 years. For starters, we were not even guests of the hotel, but chose to wait for our departing flight in there in my brother's room after getting in from a 4 day cruise. The hotel graciously agreed to check our bags for us so that we could see the neighborhood and get lunch until our shuttle arrived.
About 5 minutes after our arrival, I realized that I had left my briefcase in the back of the cab that brought us. None of us remembered the name of the cab company so we called the Port of Miami and the cruise line just in case it was found and returned. I had little hope of seeing it again, and figured that my iPad, Bluetooth keyboard, Bose headphones and some important business papers were gone for good.
When we informed the bell staff of the situation, they took over. They worked with us to narrow the possible cab companies based on their knowledge of the appearance of their cabs. They then made phone calls to the cab companies and Miami-Dade Police's central transportation office so that a bulletin could be put out to all companies. They took our information so that they could contact us with any news as we traveled back.
Our shuttle arrived to take us to the airport without any further word. When we told our shuttle driver of the situaion, he said, "you'll never see it again...not in this town." But as I turned my phone on after landing in Atlanta, I had a message from Miami-Dade Police that my bag had been found with the contents intact. My only regret is that we couldn't find the name of the cab driver to thank him for his honesty.
Hats off to all at the Courtyard Coconut Grove for their help. I'm a permanent fan, and will find a way to make this hotel a part of a future vacation. The room that my brother had was very nicely appointed with a great view of the bay and Key Biscayne, and I'm looking forward to the return trip. Thanks!
- Official Description (provided by the hotel):
- Break away from business as usual! Introducing the Courtyard Miami Coconut Grove hotel, where the views are spectacular and location perfect. ... more less
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- Also Known As:
- Courtyard Miami Coconut Grove Hotel Miami
- Doubletree Coconut Grove
- Doubletree Miami Beach
- Miami Doubletree