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“Spacious but housekeeping could be better”

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Marriott's Villas at Doral
Ranked #13 of 127 Hotels in Miami
Certificate of Excellence
Reviewed November 30, 2013

The units are spacious with lots of amenities (full kitchen, washer/dryer, 2 bedrooms, 2 bathrooms, balcony). I think we had an updated unit (granite counter tops although the appliances were white not stainless as in some units) but the furnishings already seem a little worse for wear.

The pluses:
*friendly desk staff (we had an early flight into Miami and they allowed an earlier check in)
*Spacious units
*free parking (so many places in the Miami charge for parking)
*washer/dryer in kitchen area
*excellent HVAC - too often air conditioning units are noisy or ineffective with cooling. The HVAC in the units is more like residential vs. the wall units in the standard hotel room.
*huge shower in the master bath
*very responsive to my concerns (when the guest manager called to check on our stay, she asked if we had any issues) about the cleanliness of the unit.
*although small for a "resort", the outdoor areas are beautiful and seem well-maintained. The pool area is very nice with lots of comfortable seating under cabanas. There are stainless steel gas grills in 2-3 locations for guest use.
*lots of restaurants close by

The negatives:
*wi-fi was non-existent in our unit. We tried accessing the wi-fi on our iphones, ipad, laptop and Macbook. Nothing would connect. We had a hot spot with us but that's a pain to use and expensive. This is probably the #1 factor on our decision to stay at this facility again. Having reliable internet service (which is advertised) is critical.
*housekeeping not great. They may do an ok job of the quick cleans but overall the unit really needed a deep clean.
--the carpet was dirty and stained. I was shocked when jumping into the shower to see how filthy the water was near my feet. I hadn't walked anywhere without shoes on except for inside the unit. I've never had that happen, ever, in a hotel. Yuk.
--lots of ants in the kitchen. I realize it's southern Florida but I've never seen this many ants appear in a kitchen.
--the main bathroom had powder, etc. on the tops/edges of drawers and cabinets. While the counter may have been wiped down after each guest, anything below the counter hadn't been touched.
--soap scum on the shower walls/door. I think the housekeepers focus on eye level and never bother to clean the ENTIRE glass wall.
--As mentioned above, the furniture has seen better days - lots of nicks, scratches, etc.
*Definitely in the flight path to the Miami airport so lots of noise. It didn't really bother us inside but could be quite noisy on the balcony or at the pool.
--unattended kids/large groups. There is no maximum number of people in a unit. On our last night, a very large group checked into a unit in the adjacent building. The large group appeared to be mostly young kids with a couple of adults and teenagers. Since the pool closes at 11 p.m., these kids (no apparent supervision) were out running around the game areas until fairly late. In the morning, they took over the pool area. 12+ kids with little/no supervision doesn't make for a great experience for others trying to enjoy the pool area.

With regards to the housekeeping issue, when the guest manager called to check on our stay and I brought up these concerns, she was very concerned and offered to have a deeper cleaning done. However, given our plans and schedule (work conference calls, etc.) on our last day, we really couldn't plan around a several-hour process so we declined.

  • Stayed: October 2013, traveled with family
    • Value
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1  Thank traveltwins95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Villas at Doral, responded to this reviewResponded December 10, 2013

Thank you for staying with us at Marriott’s Villas at Doral. The room condition you described is not typical for our resort and we apologize for any inconvenience this may have caused. We are happy to hear the front desk staff was responsive to your requests and was able to address your concerns in a timely manner. Thank you for taking the time to share your feedback and please know it will be shared with the resort leadership team to enhance our future guests’ experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 27, 2013

This was our second stay as owners of Marriot Vacation Club and we were disappointed. The resort is quite close to the airport and right underneath the landing path of airplanes...so you do hear the screaming engines every once in a while. Concurrently, at the time of our stay there was a construction site right next door so the noise from the back loaders and other equipment carried inside the room - specially the reverse alarms of the trucks.... starting at 7:00 am! The resort is not as large as many Marriot resorts we have known... and thus there is not many things to do - except the pool of course. They had several activities planned for kids throughout the day, but were constantly late for them. I overheard another guest express their frustration about the quality of the hotel as "this is not the level of Marriot I am accustomed to..."... I could not agree more. I would definitely never return to this particular site... and am having second thoughts about my ownership of Marriot.

Stayed: November 2013, traveled with family
3  Thank Jpug70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Villas at Doral, responded to this reviewResponded December 10, 2013

Thank you for staying with us at Marriott’s Villas at Doral. We are sorry to hear you did not experience the level of service you are accustomed to as a Marriott Vacation Club owner. Your feedback regarding noise and recreation offerings being on time is concerning to us and will be shared with the resort leadership team for further review.

If you would like to speak with us further regarding your stay, please feel free to contact our Customer Care team by email at customer.care@vacationclub.com or by calling 800-860-9384. Thank you again for staying with us and taking the time to provide your feedback.

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Reviewed November 24, 2013

we stayed in a 2 bedroom villa for 3 nights. it fit 6 of us very comfortably. you can fit 8. we stayed in the main building, recently renovated nicely, very modern. (our unit 4504) master bedroom ensuite had a HUGE tub and separate shower.previous reviews noted that staying in this building is load due to the pool....but we never found any issues even though the pool was open until 11pm. there are malls and restaurants within a few miles. its about 35 minute drive to the beach in good traffic. these building are virtually under the flight path to Miami airport, so you do hear the jets...but you get used to it. we stayed here for the homestead-Miami nascar race weekend, that was about an hour to get to the track with the sprint cup traffic.

Room Tip: ask for the main building, its got the pool and is newly renovated
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  • Stayed: November 2013, traveled with family
    • Value
    • Location
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Thank tonynsof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

There is a large group of us that stay here every year when we come down for the NASCAR race in Homestead. They have been consistant every year with the rooms. They are kept up real well & are always very clean. The front deck staff are all nice as well. We did try the food from the restaurant out by the pool. I had a hamburger & was not impressed. You could tell it was a frozen patty, it reall had no taste.The staff that worked at the restaurant were all very nice as well. Other than that we really enjoy our stay every year.

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
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Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013 via mobile

Although some earlier reviews thought the rooms were dated, the villa we have is completely renovated. Complete with all stainless steel appliances and 50 inch flat screen tv's. Charlene the concierge has been outstanding! Not only did she make some excellent recommendations for our two day excursion to Key West, she had a packet of information waiting for us when we returned. She high lighted all the things that we had said we wanted to do on south beach and included directions, menu's and restaurant suggestions. All neatly placed in an envelope and waiting for us when we got back! The grounds and pools are very well kept and clean! Highly recommend these villas!!!

Stayed: October 2013, traveled as a couple
3  Thank katiep55336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013

This is not the first time we've stayed here. It is conveniently located if you want to be in town..the villas are spacious and very comfortable. The only reason I gave it three stars is because it needs a bit of maintenance. The beds are very comfortable and the units are clean, but a bit worn out..overall I would stay there again, but not for more than two or three days.

Room Tip: Downstairs close to the pool...
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  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank maruchi911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013 via mobile

Nice place... Nice facility

Also the deco restaurant is really good by the pool area

The place looks like any Marriott hotel, the good part is that is a village so rooms come with full kitchen, living room and table.....

There always activities for family members always check flyers next to the elevators

Stayed: October 2013
1  Thank mgomezgoico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Villas at Doral

Address: 4101 NW 87th Ave, Miami, FL 33178-2122
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Miami
#27 Romantic Hotel in Miami
#35 Business Hotel in Miami
Price Range: $210 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Marriott's Villas at Doral 3*
Number of rooms: 141
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Also Known As:
Marriott`s Villas At Doral Hotel Miami
Marriotts At Doral
Marriotts Hotel At Doral
Marriott Miami
Miami Marriott

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