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“Nice room...nice view...service a little frustrating, and where's the TV in the mirror?!?!?” 5 of 5 stars
Review of JW Marriott Miami

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JW Marriott Miami
Ranked #32 of 121 Hotels in Miami
Certificate of Excellence
Texas
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice room...nice view...service a little frustrating, and where's the TV in the mirror?!?!?”
5 of 5 stars Reviewed March 19, 2010

I'm finishing up a 6-night stay at the JW for business. I was told to stay here along with a few other co-workers for 2 reasons...1) it's less than a mile from the office I'd be working out of, and 2) you've got to see these TV's they have built into the bathroom mirrors!

Well, the rooms are very nice. Very big and roomy. While I couldn't get a view toward the water, I was given an end room with two walls of windows...very nice view of the downtown area beyond Brickell Avenue.

So after checking in, I went to the bathroom to check out the novelty of a TV in the mirror. To me, it looked like a mirror. I asked someone at the front desk when I was there, and they told me that if you weren't in a suite, you had to be on the 19th floor or above (I was on 17) or in a suite to have the TVs in the mirror. A fellow coworker, who was on 19, was told you had to nbe on 21 or above. I was kind of bummed, but I'm not sure how you'd watch TV in the bathroom anyway...certainly not while using the toilet, which was on the same wall and separated by a partition.

The room is comfortable. The flat screen in the main room is very nice...would've been better if they offered HD, but I don't know if anyone does that. The large desk chair was nice as well. While they do offer free wireless service, it was very unreliable...slow, failed to connect regularly, unsecure, and overall, worth about as much as it costs. Now, for $10/day, you can have secure wired service. The 'tech' maintenance guy wasn't much help in diagnosing what was wrong with the connection. The scene they set for you in the room (i.e., curtains all open, some type of classy music playing on the CD player in the room, etc.,) is a nice touch.

Towels were clean, soft, thick, and big...best I can remember at a hotel. I always wondered why hotels don't use some form of fabric softener. If you can pick what type of pillow you want, why can't you pick whether your linens have been washed with a fabric softener. Anyway, these were really soft.

One irk...I don't mind housekeeping coming in and straightening up every day; however, when they get anal to the point where they have to move your stuff in order to get the room to look exactly the same as it did when you check in, that really bugs me. If I move the yucky hair dryer (that I don't need) bag away from the hook on the back of the bathroom door b/c I need that hook for my hanging bathroom bag, I don't need the hairdryer back on the hook (on top of my stuff) the next day. And I definitely don't need all of my bathroom items pushed to the sides of the bathroom counter so they little bottle of this and that can be put back where they're supposed to be...like I said, just a little irk...but after fighting with these and many other types of things...and literally having to put the room back the way I want it each day for a few days in a row. I finally just started hanging the sign on the door each day so I wouldn't have to mess with it anymore.

You're only a few blocks from the water, and within walking distance of around 20 restaurants, bars, nightclubs, etc. The concierge keeps a handly list of eateries in the area. We had a corporate rate of $220/night. Pretty good for that rater...I don't know if I could see paying $300-400/nt of my own money, but you never know.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mwgoldstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
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English first
USA
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed March 2, 2010

First the good: great location on Brickell Avenue if you want to be in this area of Miami. Nearby hotels include the fabulous Mandarin Oriental, Four Seasons and Conrad Miami. Front Desk staff pleasant and efficient. Beds very comfortable.
Now the not-so-good, and in combination these items make the J W Marriott just not worth the $359+ rate: stains on bedroom carpet and on bathroom throw rug; limited cable TV selection (just 37 channels - no MSNBC, etc.); no newspapers; no turndown (even though it is listed in the Guest Services Directory), no bathrobes; speed dial buttons on phone not programmed; Room Service trays/dishes left in corridor all night; no one in Housekeeping seems to speak even rudimentary English. The main restaurant is closed on Monday night (isn't Monday a business travel day?) Breakfast buffet an outright rip-off at $23.95++.
A la carte oatmeal served in a tiny bowl the size of a coffee cup. Had to (literally) beg for check in Drake's Bar even though there were no other customers in room.
There are too many good hotels in Miami; would not return to this one at half the price.

  • Stayed March 2010, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank fberkeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calgary
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 28, 2010

Our party had 3 rooms for pre-cruise. We all were very happy. No complaints. It's expensive but most hotels in Miami are.

  • Stayed January 2010, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank i5405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seward, ak
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 11, 2010

Very comfortable room with a very convenient pool and fitness area. The room had a high humidity odor to it but the furnishings were great as was the free internet. Compared to the Conrad Miami one block over, this place was easy to get around and the staff very friendly. I particularly enjoyed the Starbucks with the local bakery next door as well as the other local eateries across the street. I'm not crazy about the downtown location but it was a good value.

  • Stayed January 2010, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mowfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 16, 2010

We stayed at the J.W. Marriott for one night post cruise. We arrived very early and as expected our room was not ready yet. The bell man who met us at our taxi took care of storing our luggage and also brought it up to our room when it was ready. The room had a big plasma tv mounted on the wall in a frame. There was a computer in the room and free internet use. We were on the seventh floor which has a terrace and pool with hot tub and a bar area also right outside of our glass doors.

The bathroom had vanity area and glass doors on the tub enclosure. There was a second telephone which was mounted on the wall beside the toilet.

The gym use was free with bottled water or cranberry juice or fruit provided also.

The front desk staff and the bellman were very professional and polite.

We ate at the casual restaurant for dinner. This was the only downside of our stay. The food was awful. It looked like it had been ordered by someone else and had been sitting around. ie wilted lettuce,cold club sandwich. The food was so bad that we opted to eat at the airport rather than eat breakfast at the hotel again.

Checkout was quick and easy. I would stay here again but venture outside to eat.

There was also a computer near the lobby where you could print your flight boarding pass.

  • Stayed January 2010, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank shipty2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed January 15, 2010

Stayed here early January. room was smelly (because of too much humidity) and windows had drops of water all over them (from condensation). Otherwise a nice room, comfortable (great beds), with free internet access and PC in the room. Restaurant ok. Staff tried to make me pay 2 days of valet parking for one night, but gave up finally.

  • Stayed January 2010, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank dorinser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed January 1, 2010

The good thing about this hotel is location and the views. Also gym is pretty nice.

The bad:
-watch out for concert dates, unless you are part of the fan group, be prepared to weird crowds
-Internet not free
-business center not free
-elevators are either out of service or look and smell like they are 100 years old

-being a platinum member I didn't get an upgrade
-consierge is crowded so getting food/drinks is problematic
-parking is expensive and very tight( you will know what I mean if you bring a car)
-overall quality of service is below average when comes to staff with some exceptions
-cleaning people skipped our room a couple of times

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Traveler20100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Miami

Property: JW Marriott Miami
Address: 1109 Brickell Ave, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Miami
#14 Luxury Hotel in Miami
#14 Romantic Hotel in Miami
#18 Family Hotel in Miami
#21 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Miami 5*
Number of rooms: 296
Official Description (provided by the hotel):
The JW Marriott Miami has received numerous recognition's including, Best Design Award by Marriott International, Overall Guest Satisfaction Award, Connoisseur's Choice by Resorts & Great Hotels, and the Wine Spectator Award 2007-2014. Being selected One of the World's Best Business Hotels by Travel & Leisure Magazine is one of the most recent accolades. The JW Marriott Miami offers a one-of-a-kind experience that allows you to enjoy the comforts of home during your stay. This award-winning downtown Miami hotel blends the features of a premier conference and meeting facility with timeless elegance, thoughtful amenities and award-winning service. Elegantly furnished guest rooms and suites offer the finest details, including marble tubs, high-speed Internet and flat-screen televisions. Dine at La Terraza Cafe and Bar, a casual fare with an array of options to choose from. Relaxation is as close as the luxurious spa and the unique stainless steel pool. ... more   less 
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Also Known As:
Jw Marriott Miami Hotel Miami
Miami Jw Marriott
Marriott Miami
Miami Marriott

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