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“Beautiful hotel, great breakfast, comfortable beds” 5 of 5 stars
Review of JW Marriott Miami

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JW Marriott Miami
Ranked #31 of 121 Hotels in Miami
Certificate of Excellence
Greensboro
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Beautiful hotel, great breakfast, comfortable beds”
5 of 5 stars Reviewed August 15, 2014

This JW Marriott will exceed your expectations. Shana at the front desk was extremely helpful making recommendations for sites and restaurants. Alma and Sunae and Fernanda in the beautiful and delicious restaurant made our breakfasts most enjoyable. Comfortable room.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Peppersmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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766 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
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English first
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 11, 2014 via mobile

I'm spending 2 weeks at this hotel for a business trip. It's conveniently located at Brickell Avenue, downtown Miami.

Rooms are big, very comfortable and with great views. Service is great, with helpful and caring people from the parking service to the room service.

Great place if you need to stay for business.

Stayed August 2014, traveled on business
Helpful?
Thank Emerson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 10, 2014

"My girlfriend and I stayed here over weekend. The staff was very friendly and professional. Parking was easy and I was so glad because busy parking lots can mean you stay starts out stressful. We were checked in quickly. The room itself was beautiful, spacious and all the amenities of a suite: refrigerator, coffee maker etc. The location is great, convenient to the freeway. We have stayed at many hotels in this area and this by far is our favorite. Price was reasonable. You can't beat it for all that you receive.
"

Room Tip: Love the jacuzzi
See more room tips
Green Features: Great hotel and great employee and always friendly behavior
  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Joel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 9, 2014

I was with a large group who stayed at the hotel. At 4PM, I arrived at the hotel and registered for my room, only to be told that my room was not ready. Really? At 4PM? The attendant was very nice and said she would call me when my room was available and my luggage could be safely stored.

At 5PM, after NOT receiving a call, I checked with the registration desk and learned that my room had been available. If that wasn't annoying enough, the bellman had a hard time finding my suitcase in the storage room.

My room was nice enough, but it was worn. The furniture was scratched and marred and there was a tear in the carpet. However, aside from this, it was nicely decorated.

The only other challenge was the elevators. At one time during the evening, one or two elevators - out of four - were out of order, causing a huge backlog of people trying to get to the upper floors. Also, you must use your room key to activate the elevators to get to the upper floors. That is OK, except it doesn't give you much time before your floor request is cancelled.

The banquet facilities were good and the food served to us was wonderful.

I have stayed at JW Marriotts and have had wonderful experiences. This hotel was below par, in my opinion. I would expect this kind of hotel in downtown Miami to be more efficient and refined.

Would I stay here again? I would think about it, but would also explore other options.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
1 Thank indeaugie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis c, Manager at JW Marriott Miami, responded to this review, August 11, 2014
Dear indeaugie,

Thank you for taking the time to share your experience at the JW Marriott Miami. I sincerely apologize for the inconveniences you encountered with our services. Please note that we have addressed these issues at hand with the respective departments and we are working diligently to correct any mistakes that we may have made. I would be more than happy to hear more of your feedback. Please do not hesitate to contact me directly so that we may discuss these occurrences in more detail.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax Station, Virginia
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 28, 2014

As always JW never disappoints. Spent a few days in Miami with friends and this hotel is nicely located in the center of a lots of shops and restaurants. We had an excellent time here. When our taxi arrived at the entrance you could tell that this place was well maintained and that someone took great effort in making sure the lobby reflected the quality of the JW brand. From there to our room was even better. The staff was very professional and very customer friendly.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank jbgaines04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 26, 2014

I decided to just take a quick vacation for 3 days and decided to take my mom as surprise. The flight was short, the cab was only 27.00 from airport to hotel. We were greater at the door, and our luggage was stored due to our arrival was early. Check in was at 4 but we were able to check in at 12, we arrived at 10. Room was nice, clean, and more. The bathroom was a bit small but it was still nice and clean. We were suppose to be eligible for an upgrade due to the package i brought which was "breakfast buffett included and upgrade upon avaiblity on arrival" well the upgrade was not available due to they were packed. So he provided me with 2 gift cards to the spa and access to the concierge lounge on 21st floor that you need a special key to get in. The room came with complimentary computer and free wifi.. which was a huge plus, but the disappointment was no fridge. I always need one and i would have had one if the upgrade was available, also there is no microwave anywhere.. I am still here we leave tomorrow (sunday). I will come back again but make sure that i am in a suite because i need a fridge and microwave at all times. oh well, one more day...OH WAIT, the breakfast buffett is so worth it.. omelets are amazing and the food is great and lots of choices.

Room Tip: always ask for an upgrade and top floors for view.
See more room tips
Green Features: Great friendly environment, i felt safe and comfortable and everything like food and shopping is in walking distance.. just take a right outside the door.
  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
2 Thank onlyE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

The location was excellent and the facilities too. The gym/spa was fantastic, well attended, clean equipment with friendly employees. The only thing lacking was the pool area was sort of a forgotten area. We had to ask for the TV be turned on so we could watch the World Cup game. After they complied, the volume was very poor. There was no attended bar/grill at the pool either so we had to phone orders into room service.

Room Tip: Ask for one with a balcony. The view can be spectacular and will give you an extra area to relax.
See more room tips
Green Features: You have the option to reuse towels or get clean ones.
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Miami

Property: JW Marriott Miami
Address: 1109 Brickell Ave, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Miami
#14 Luxury Hotel in Miami
#14 Romantic Hotel in Miami
#18 Family Hotel in Miami
#21 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Miami 5*
Number of rooms: 296
Official Description (provided by the hotel):
The JW Marriott Miami has received numerous recognition's including, Best Design Award by Marriott International, Overall Guest Satisfaction Award, Connoisseur's Choice by Resorts & Great Hotels, and the Wine Spectator Award 2007-2014. Being selected One of the World's Best Business Hotels by Travel & Leisure Magazine is one of the most recent accolades. The JW Marriott Miami offers a one-of-a-kind experience that allows you to enjoy the comforts of home during your stay. This award-winning downtown Miami hotel blends the features of a premier conference and meeting facility with timeless elegance, thoughtful amenities and award-winning service. Elegantly furnished guest rooms and suites offer the finest details, including marble tubs, high-speed Internet and flat-screen televisions. Dine at La Terraza Cafe and Bar, a casual fare with an array of options to choose from. Relaxation is as close as the luxurious spa and the unique stainless steel pool. ... more   less 
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Also Known As:
Jw Marriott Miami Hotel Miami
Miami Jw Marriott
Marriott Miami
Miami Marriott

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