We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“In the heart of Miami” 4 of 5 stars
Review of JW Marriott Miami

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
JW Marriott Miami
Ranked #32 of 121 Hotels in Miami
Certificate of Excellence
Level Contributor
280 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“In the heart of Miami”
4 of 5 stars Reviewed March 6, 2014

If you are in Miami and want a good center point, this is your stop. The staff was wonderful, the rooms very comfortable and quiet and the views ( at higher floors) cannot be beat. Easy in, easy out, places to eat and drink all over the area and the beach is just 14minutes away. Enjoy!

Room Tip: Get a high level floor. 18 through 22.
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank GaDawg44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

768 reviews from our community

Traveler rating
    336
    281
    88
    34
    29
See reviews for
134
171
44
298
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Delray Beach, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed March 6, 2014

A friend from Brazil and I went to Justin Timberlake's show at American Airlines Arena yesterday March 5. At 7 PM, before leaving home, I booked a room with 2 beds at the Marriott as it is 10 minutes from the Arena and my house is 1 hours and 10 minutes. We were going to be tired after the show and it would be safer to overnight there than drive. Priceline confirmed our reservation and we paid in full almost $ 300.00. Upon arrival at the marriott at almost 1 AM on march 6, we were declined a room that we paid for. The front desk person has no clue of what happened to our reservation. First said they had other rooms available but didn't have our reservation, then another rep said they were overbooked and also could not locate our reservation. Horrible service!!! They did not offer a solution and wasted almost 2 hours of our valuable sleep time and we ended up having to drive Back home over another hour. No excuses were offered either and my money wasn't refunded yet!!!!

  • Stayed March 2014
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank KarinaLea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis c, Manager at JW Marriott Miami, responded to this review, March 11, 2014
Dear KarinaLea,
Thank you for taking the time to write a review about the JW Marriott Miami. Your feedback is very important to us. Accept our apologies for the inconvenience while checking in. Please contact me directly to share more of your experience so that we may address this occurrence accordingly.
Luis Cañas
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed February 23, 2014

I travel to Miami at least 3 to 5 times each year for both business and pleasure. This visit I stayed at the JW Marriott Miami. Prior to selecting this hotel, I looked at reviews describing the hotel as being outdated, not enough towels or amenities, and staff not friendly. Not only were those reviews WRONG,I believe they were describing a different hotel. During my ENTIRE stay I found this hotel to be extremely clean. My room was very modern and the staff was amazing. Each day Roslon the doorman greeted me by name. He was extremely professionals, polite and very informative about transportation, activities, and best recommended sites to see. Housing keeping staff was very accomadating daily. She made sure we had more than enough towels and our room was neat and clean. When we showered mid day she managed to tidy our room for a second time. I feel bad that I cant remember her name. Sergio, La Terraza Supervisor is a man of his word. He wasnt only concerned about my experience in his restaurant he wanted to be sure I was satisfied totally with my experience at JW Marriott Miami. I told him of minor issues I had with light in hallway and hole the size of a golfball in closet. Immediately he contact the engineer and issues were resolved. Daniella, was the young lady in concierge lounge. Very professional, pleasant and was eagered to accommodate me with hor doers and choice of beverage. With the staff they have working at the JW Marriott, your experience there can be summed up in one word WONDERFUL!

Room Tip: Concierge king has very spacious balcony
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank miami45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 20, 2014

Everything as expected from a jw,room and service was ok. Exept for the check in took ages. if you have to use the wifi be prepared to go back on time to the 90s,is the worst speed ever, you cannot open any email or web page.

  • Stayed February 2014
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank mariolazcano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis c, Manager at JW Marriott Miami, responded to this review, February 25, 2014
Dear Mariolazcano,

Thank you for taking the time to share your experience from your stay with us at the JW Marriott Miami. Your feedback is important for us in order to improve any inconveniences our guests may encounter. Please do not hesitate to contact me to further discuss your concerns and I would be more than happy to handle these occurrences accordingly.

Regards,

Luis Canas
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
67 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed February 17, 2014

The JW was expensive, but worth it. Great bed and a clean, quiet room. Everything was in working order. I had no problems with the wifi during my stay. The concierge lounge was above average -- perhaps a little small for a hotel of this size, but with a pretty good breakfast, and it always seemed to be well-tended. Some of the luxury appointments in the room are simply unnecessary -- my room had a television screen embedded in the vanity mirror, which is of little use to me. The only restaurant I used was La Terraza, a bar-and-grill that was actually relatively affordable and had decent pub fare.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MarylandTraveler75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed February 3, 2014 via mobile

.

The next time you stay at the JW Marriot, just remember one thing: your room selection is just wishful thinking from you. They will give you what ever they want, and they would say so with a smile: you room is not guaranteed, we will give you what we have.

And this is a 5 star hotel. So sad.

Stayed February 2014, traveled on business
Helpful?
4 Thank DiegoLdeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis c, Manager at JW Marriott Miami, responded to this review, February 6, 2014
Dear DiegoLdeC,

Thank you for taking the time to write a review about the JW Marriott Miami. Your feedback is very important to us. Please contact me directly to share more of your experience so that we may address this occurrence accordingly.
–Luis Cañas
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Three Bridges, New Jersey, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 3, 2014

I just got back from a stay at the JW Marriott in Miami. I was there for the Miami Marathon and stayed for two nights with my cousins. We arrived on Friday night after my flight got in and after shopping a bit in South Beach. Check in was super speedy. I had called two times before we arrived to make sure that the reservation was all set and that we could arrive a bit later in the day. Checking in took less than three minutes.

The room was clean and neat, the highlight being the bathroom. The bathroom was large and beautiful. The shower had a large shower head. There was a double sink and toilet set off to the other side. The bed was super comfortable with a feather bed and high thread count sheets and warm down comforter. There was a flat screen TV in the room set into the wall and a desk top computer (major plus)!

Everyone at the hotel was super helpful, nice, and accommodating...they provided amazing customer service. They helped us with finding places to go, restaurants, bars, etc.

The location of the hotel is great. It is walking distance to lots of restaurants and bars.

The only critiques that we had was that there was a knocking noise at night. We couldn't figure out what the noise was, but found out later some work was being done in the hotel. The noise was really soft, but still bothered my cousin when she was trying to get to sleep. We also had difficulty getting online on our computers. We were able to log on to the wifi but then it would boot us out saying we were not connected to the network.When we called to get help the hotel sent someone right away and then it worked. I ended up having to log on while being near the door. There is definitely wifi in the lobby if you can't get on in the room. The desktop was having problems as well with the keyboard. But when the guy came to fix it we had no problems.

The valet staff were awesome. They helped us with our car no problem. They also helped get us a taxi. The guy actually ran down the street to get us a cab! Amazing.

Check out was easy as well. The staff helped me with getting a cab to the airport. I was in a rush because I had a flight home right after the half marathon. I ended up getting in the cab at 10 am for a 1pm flight. I sat in the cab for 45 minutes as we waited to cross over US 1 which was being utilized by the runners. The cab kept the meter running and I wished the staff had worked out a flat rate cab instead. So unfortunately I over paid a bit. But the cab driver got me to the airport on time for my flight and he was super nice and good at his job. So in the end I did not mind paying a little more.

Overall, we had a great experience and look forward to returning in the future.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Miami hotels
Downtown
JW Marriott Marquis Miami
Conrad Miami
#7 of 121 in Miami
4.5 of 5 stars 1,764 reviews
Downtown
Kimpton EPIC Hotel
Kimpton EPIC Hotel
#10 of 121 in Miami
4.5 of 5 stars 2,973 reviews
Show Prices
Show Prices
Show Prices
Hotel Beaux Arts Miami
#17 of 121 in Miami
4.5 of 5 stars 252 reviews
Downtown
Four Seasons Hotel Miami
Downtown
Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown
Show Prices
Show Prices
Show Prices

Been to JW Marriott Miami? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Miami

Property: JW Marriott Miami
Address: 1109 Brickell Ave, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Miami
#14 Romantic Hotel in Miami
#14 Luxury Hotel in Miami
#18 Family Hotel in Miami
#21 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Miami 5*
Number of rooms: 296
Official Description (provided by the hotel):
The JW Marriott Miami has received numerous recognition's including, Best Design Award by Marriott International, Overall Guest Satisfaction Award, Connoisseur's Choice by Resorts & Great Hotels, and the Wine Spectator Award 2007-2014. Being selected One of the World's Best Business Hotels by Travel & Leisure Magazine is one of the most recent accolades. The JW Marriott Miami offers a one-of-a-kind experience that allows you to enjoy the comforts of home during your stay. This award-winning downtown Miami hotel blends the features of a premier conference and meeting facility with timeless elegance, thoughtful amenities and award-winning service. Elegantly furnished guest rooms and suites offer the finest details, including marble tubs, high-speed Internet and flat-screen televisions. Dine at La Terraza Cafe and Bar, a casual fare with an array of options to choose from. Relaxation is as close as the luxurious spa and the unique stainless steel pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Hotwire, Expedia, HotelTravel.com, Priceline, Hotels.com, Marriott, Travelocity and Jetsetter so you can book your JW Marriott Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Miami Hotel Miami
Miami Jw Marriott
Marriott Miami
Miami Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing