We stayed here recently for one night. We had a large group that booked 5 rooms. When we got there it was discovered that they had charged our rooms to one member of our party's credit card 72 hours before we even checked into the hotel. The point of holding the rooms was so we could pay seperately for our rooms when we got there. The man at the desk informed us they could not seperate the room payments, but they had no problem taking another credit card from a member of my family. It appeared they were going to duble charge one room on two different credit cards. Secondly, we needed to return rental cars to Hertz, we asked for directions and we were given directions to the 4 seasons hotel, which was 1/2 hour was from the hotel, instead of the Hertz rental place that was 3 blocks from our hotel. The one elevator that was working had the certification that expired over 1 year ago. . We went in search of ice, signs indicated that there was ice on the 14th floor, it was never found. Finally we went to the front desk to ask where to get ice to be told that ice could be found on certain floors,not all the floors as indicated on signs throughout the hotel. The room needed alot of updating. The wall paper was coming off, my husband had to fix the shower head so we could us it. We went down to the continential breakfast in the morning. This was a joke, they had stale cereal, frozen muffins and white bread for toast. The toaster's didn't work. The had coffee that wasn't even drinkable. When we went to leave the hotel we had arranged a shutte to the port of miami. We made it very clear that we were a party of 15 and we wanted to have 1 shutte take all of us to the port. We were told that wouldn't be problem, but when the time came for us to leave we had to take two different shuttles.
I would not recommend this place to anyone.
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- Also Known As:
- River Park Hotel And Suites Downtown/Convention Center
- River Park Hotel & Suites Downtown/ Miami
- River Park Hotel Downtown
- River Park Hotel Miami