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“Don't stay here if you want shuttle service from the airport!”

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HYATT house Miami Airport
Ranked #29 of 124 Hotels in Miami
Reviewed December 3, 2010

I had two problems with this hotel. The main issue was the shuttle service. I was EXTREMELY disappointed/dissatisfied with the shuttle service from the airport. We arrived in Miami Thanksgiving night (around 8:45pm), as we were going on a cruise the next day. Once we landed, I called the hotel to inquiry about pickup times. The clerk (don't know her name) said the driver would be there in 10 minutes (9:00 run) and if we missed him, he would be back in 30 minutes. My wife and I went outside to the shuttle pickup area (the departure level) and waited for OVER AN HOUR for the shuttle that never came! We probably saw a shuttle for every other hotel chain drive through that area multiple times, without seeing HSS once. I even asked the airport personnel to call the hotel (twice), and they were told that a shuttle was coming but couldn't give him a time. The airport guy even told us that HHS shuttles didn't come regularly. Wish I would've known that beforehand. We eventually gave up, after 10:00pm and took a cab to the hotel. It was late and it didn't make sense for us to continue waiting for a shuttle that never showed up, while seeing other hotel shuttles coming by so often. The main reason for choosing this hotel, and not the Hyatt downtown, was because of the supposedly free shuttle service from the airport! And to make matters worse, when we finally got to the hotel via taxi, of course the shuttle is sitting right outside. Unfortunately, upon checking in the hotel and explaining the situation and expressing some frustration, the clerk barely apologized and didn't offer us anything to make up for the lack of service. It was nice to hear that one of the other reviewers was at least upgraded to a larger room. That would have been nice, but luckily we were only going to be there for one night.

The second problem (albeit minor) was with our TV in the living area of the suite. While the TV in the bedroom worked fine, the one in the living room was stuck on TBS and you could not change the channel with the remote on on the TV itself. There was no way to turn the channel on that TV, because the problem was with the TV and not with the remote. I asked the front desk for assistance and they said the guy couldn't help us at that moment, but could help later in the night. It was already late, since we arrived later than expected because of the lack of shuttle service, so I told him to forget it, since we were only staying overnight.

Real quick - the quality of the room itself was fine and there were no complaints from that standpoint. Check-in and out were smooth as well. I tend to agree with the previous reviewers overall (including the loud flushing). If you rent a car, and need to stay near the airport, then you will probably be fine and happy with the accommodations. Unfortunately, I probably would not stay here again because there are other choices near the airport (if needed) that I believe are more reliable. And if we rent a car next time, as we have done in the past, we would most likely stay downtown or at the beach. As my title states, this hotel is suitable so long as you are not counting on (or need) the shuttle service. If so, choose elsewhere.

  • Stayed: November 2010, traveled as a couple
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5  Thank HoosTravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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786 - 792 of 1,448 reviews

Reviewed November 29, 2010

We were blown away when we entered the HUUUUGE rooms !!!!
Bigger than a standard apartment for one person, fantastic kitchen equipment, two televisions , comfortable sofa , dvd player .... Nothing was missing !
Only minor issue ( as another reviewer already mentioned ) :
The over powered flushing system in the restroom is way to noisy.

  • Stayed: November 2010, traveled as a couple
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Thank Valy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Customer Service Representative at HYATT house Miami Airport, responded to this reviewResponded December 2, 2010

Dear valynadine:

Thank you for your recent review in regards to your stay at the Hyatt Summerfield Suites Miami Airport. I’m glad the suite room type worked out well for you and your guests. It sounds as though you enjoyed your time with us. We look forward to welcoming you again, in the future!

Sincerely,

Nick B. – Customer Service Representative

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Reviewed November 28, 2010

Unable to get the flight we wanted returning from the Caribbean on the 12th of Nov., we needed a place to stay for one night enroute to Philadelphia on 11/13. We chose the HSS for proximity to the airport since our flight was out pretty early the next morning and wanted a property offering a shuttle. There were only two hitches we encountered (and they were minor) for our stay. The first was the slowness in having the shuttle pick us up at the airport. It took 2 or 3 phone calls (and more than a l/2 hour) to be picked up. When we did arrive at the hotel, the check in was smooth and the desk could not have been nicer to us, and very apologetic for the wait. In fact, they were nice enough to upgrade us to a two bedroom and two bathroom suite. This was most appreciated as my husband had gotten a pretty nasty cold and he was glad to have a bedroom and bath of his ''own'' in which to suffer and recuperate!

The hotel also offered shuttle service to guests to nearby restaurants and we took advantage of this service (actually close enough to walk, but we decided we were a little too beat). We took the recommendation of the shuttle driver and desk person and went to eat dinner at the Cuban restaurant at the nearby shopping center and it was phenomenal and reasonable. HEARTILY recommend this place.

The suite was simply beautiful. It was large with a full kitchen and comfy living room, nicely furnished and we felt it was a shame we could not take advantage of the amenities, but a family or group would find this place ideal--full size fridge, stove, dishwasher, etc., small dining space, etc. The suite was immaculately clean, the bedrooms and living area all had large flat screens. The beds were extremely comfortable too. We had no complaints whatsoever about the suite, it was great.

The second small issue was the breakfast. It's great to have the opportunity to take advantage of an included breakfast, but we did not have the time before our flight to do that, so I thought we could run in and pick up some kind of wrapped bagel or muffin and perhaps a banana or yogurt to bring to the airport with us. There were no 'grab and go' food opportunities that I could see, so the only thing we could take advantage of was the coffee machine in our suite.

Other than these two minor glitches, I cannot say enough about this place and heartily recommend the Hyatt Summerfield Suites near Miami airport wholeheartedly. You will not be disappointed.

Stayed: November 2010, traveled as a couple
1  Thank Lorrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Customer Service Representative at HYATT house Miami Airport, responded to this reviewResponded November 30, 2010

Dear Lorrie:

Thank you for your recent review regarding your stay at the Hyatt Summerfield Suites Miami Airport. I’m glad to hear the front desk and the shuttle driver were able to recommend a tasty local dining option for you and your husband to enjoy. It sounds as though it was delicious. I’m happy the suite was big enough for you to enjoy, however, its unfortunate your husband was suffering from a cold while staying. We look forward to hosting you again in the future.

Sincerely,

Nick B. – Customer Service Representative

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Reviewed November 15, 2010

Clean,handy hotel close to Airport,large rooms,full kitchen,good breakfast.
The only thing bad about the hotel is the noise when somebody flushes.Sometimes it looks like as a plane taking off!!!Hotel should check this plumbing issue!!!

  • Stayed: November 2010, traveled with family
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Thank Liylly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Customer Service Representative at HYATT house Miami Airport, responded to this reviewResponded November 17, 2010

Dear Liylly:

I’m glad you enjoyed your recent stay at the Hyatt Summerfield Suites Miami Airport. It sounds as though the location worked out well. It’s great to hear you enjoyed the amenities the room as to offer, as well as, the breakfast served at the property. We look forward to seeing you again.


Sincerely,

Nick B. – Customer Service Representative

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Reviewed November 14, 2010

Great hotel, great location (close to the airport). We found our room (2 bedroom) to be very clean, beds were great, and it was very quiet. Loved the pool as well. Stayed only one night on our way to Curacao.

Folks at the front desk were very great. The buffet in the morning was excellent, lots to choose from and quality ingredients.

One thing we thought could be improved was the shuttle service. When I inquired about the shuttle I was told to phone when we arrived at the airport. Well, trying to find a pay phone was almost impossible, then after 3 calls that wouldn't go through, I had to ask if I had to include the area code when calling the hotel. Nowhere did it say to include the area code. Folks from out of town would no doubt find this quite annoying.

We would definitely stay here again.

  • Stayed: October 2010, traveled with family
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Thank Gailieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at HYATT house Miami Airport, responded to this reviewResponded November 16, 2010

Thank you for taking the time to place a review about our property. I am thrilled you enjoyed the Summerfield Suites experience during your trip. We hope to welcome you back soon!

Chrissi R.- A Guest Relations Associate

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Reviewed November 3, 2010

This is our second time staying at this hotel; the night before flying out from Miami Airport.
I would recommend this hotel for anyone wanting a one night before or after a flight.The hotel allows you to leave your car on their property and they have a great shuttle service to and from airport. The staff is very friendly and the suites are very clean. They have snacks and drinks in the evening and a good breakfast which is all included. It is in walking distance to some resturants as well; or they will shuttle you to the mall which is in the area. I don't think we would stay anywhere else when we are in the Miami area.

  • Stayed: October 2010, traveled as a couple
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Thank NFlorida55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at HYATT house Miami Airport, responded to this reviewResponded November 16, 2010

I'm thrilled you choose our property for a second stay and we hope to welcome you back for number three! I'm so glad you enjoyed our hotel and all of the amenities we offer. We look forward to seeing you soon for number three!

Chrissi R.- A Guest Relations Associate

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Reviewed October 10, 2010

This Hotel was a great place to say prior to our cruise, The suites were spacious, clean and the hotel staff were very friendly and the included breakfast was great. This is a great location for shopping we went to the great Dolphin Mall where there were so many places to shop,eat and be entertained.

  • Stayed: October 2010, traveled with family
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Thank jussy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at HYATT house Miami Airport, responded to this reviewResponded October 12, 2010

Thank you for your great review! I'm thrilled to hear you enjoyed our hotel and all that our surroundings have to offer. We hope to welcome you back in the future!

Chrissi R.- A Guest Relations Associate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Miami Airport

Address: 5710 Blue Lagoon Dr, Miami, FL 33126-2014 (Formerly Hyatt Summerfield Suites)
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Miami
#15 Family Hotel in Miami
#20 Business Hotel in Miami
Price Range: $142 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT house Miami Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
The Hyatt House Miami Airport is the best choice when travelling to Miami. Whether you are passing through on your way to a cruise, on vacation to see the sites, on short term business, or even on long term stays. The property is conveniently located just 2 miles from the airport, close enough to have a complimentary shuttle, but far enough to give one a feel different from an airport hotel. We are located equal distances from the beaches and some of the most popular shoopping venues of Miami. At the same time, you can easily go east and tour Biscayne Bay, or go west into the Everglades and see an alligator show. We have the most spacious suites in town, equipped with a complete kitchen. Our hot breakfast is second to none in the area, and it is complimentary, as is the social hour we host Monday through Thursday at our guest house, where you can enjoy complimentary appetizers, soft drinks, beer and wine.The staff at the Hyatt House Miami is anxious to welcome you and I look forward to meeting you in person.Gody Almonte, General Manager. ... more   less 
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Also Known As:
Hyatt Summerfield Suites - Miami Airport Hotel Miami
Hyatt Miami Airport
Summerfield Suites Miami
Miami Summerfield Suites

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