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“Good Staff; Comfortable Rooms” 4 of 5 stars
Review of Homewood Suites Miami-Airport / Blue Lagoon

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Homewood Suites Miami-Airport / Blue Lagoon
Ranked #26 of 120 Hotels in Miami
Certificate of Excellence
Lynn Haven, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good Staff; Comfortable Rooms”
4 of 5 stars Reviewed September 30, 2013

Comfortable rooms. Nice for extended stay. Food in afternoon was surprisingly good. We were coming in from a long flight and was able to eat in the lobby and crash for the night without needing to go out to a restaurant. Staff does a very good job to keep the customer happy.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JKM134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,061 reviews from our community

Traveler rating
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    142
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
A TripAdvisor Member
1 of 5 stars Reviewed September 30, 2013

Staff inconsiderate to issues of guest complaints about property. Room not clean as expected. Paid for cruise package deal to be picked up from airport Shuttle never showed up had to pay taxi to pick us up. Had small ants in room no omne came to even spray or clean them up.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodMiami, Director of Sales at Homewood Suites Miami-Airport / Blue Lagoon, responded to this review, October 3, 2013
Dear Guest,
Thank you for taking the time to review our hotel as we are always looking for ways to adjust and improve our services. I apologize that your experience was less than perfect with our staff, we will look into the specific items you mentions and make sure to address every single one of them with our team. If you are ever in town again please call us and ask for me. If you give us one more chance to host your stay I will personally make sure you are satisfied with our services and with your accommodations. Please feel free to call me to discuss your past stay and your future stays I promise you that you will not regret making the call.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Gables, United States
1 review
5 of 5 stars Reviewed September 30, 2013

We loved our stay at the Homewood Suites in Blue Lagoon. The staff was very helpful. The rooms were clean. Breakfast was great and the kids had a great time. All for an affordable price. What more can you ask!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Yolanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida, United States
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 25, 2013

The service provided at this property far exceeded my expectations. The General Manager is outstanding along with a very attentive and caring staff. Even for a Homewood Suites by Hilton the service at this property is well above their normally high standards. This is the hotel to stay at when near the Miami Airport.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodMiami, Director of Sales at Homewood Suites Miami-Airport / Blue Lagoon, responded to this review, September 29, 2013
Thank you so much for this great review. We work hard to make sure we deliver the best service to our guests and to read such an amazing comment from you makes our day that much brighter. We will share with our staff as soon as possible. If you're ever back in town please do not hesitate to call us, we will be thrilled to have you with us. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, United States
1 review
4 of 5 stars Reviewed September 25, 2013

Good hotel to stay close to airport. Decent service and friendly people. Nothing glamorus, but everything is in place. I did some business and stayed with family, so they wented to beach and I to work, we had a two year old boy with us and the place was quite child friendly. Breakfast is included in place, it is modest but quite ok. From monday to thursday they serve complimantary dinner, which is sometimes very handy. No hotel restaurant. Car is a must if to stay there, and parking is free.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Tanel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodMiami, Director of Sales at Homewood Suites Miami-Airport / Blue Lagoon, responded to this review, September 29, 2013
Dear guest, thank you for your comments on TripAdvisor, we appreciate the fact that you took the time to write a review for our hotel. We hope to see you once again with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haines City, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 24, 2013

The hotel was excellent, and met all our needs. We had accidentally booked at another Hilton, but the Desk Personnel sorted this out very quickly. The suite was quite spacious and, having a separate living area, allowed one person to sleep without being disturbed by the TV.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Leila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watertown, New York
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 22, 2013

This place is a good bet. We stayed here on business. The neighborhood isn't exactly a tourist area but it is fairly close to the airport. Front desk staff was helpful and friendly. This hotel looks like a recent remodel and you can barely tell it isn't brand new. The only drawback I found was the wifi wasn't free (I think) and that isn't acceptable anymore.

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bktscrambler500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Miami-Airport / Blue Lagoon

Property: Homewood Suites Miami-Airport / Blue Lagoon
Address: 5500 Blue Lagoon Dr, Miami, FL 33126-2028
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Miami
#22 Family Hotel in Miami
#31 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Miami-Airport / Blue Lagoon 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Homewood Suites Miami-Airport / Blue Lagoon Hotel Miami
Homewood Miami
Miami Homewood Suites

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