Stayed here for one night after arriving late into Miami airport. Rooms were clean and spacious. We have 3 children and booked this hotel for the extra room and sofa bed. However when we went to pull down the bed there was a big label under the cushions saying "broken". We complained to the front desk who seemed unaware of the problem and they gave us a fold down instead. However, we were all very tired and could have done without the extra hassle. Also, we are Hilton diamond members but the hotel forgot about our preferences and benefits. Overall hotel and location were good but service problems let it down.
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- Also Known As:
- Homewood Suites Miami-Airport / Blue Lagoon Hotel Miami
- Homewood Miami
- Miami Homewood Suites