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179
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Reviewed November 28, 2016

the event planner and the banquet manager jerked us around. our event started late because of over booking of time.we had to rush and feel frustrated when this was not to happen. if we were able to gain access at assigned time at 9:00 am not around 2:00 pm.

Date of stay: November 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank howardd541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2016 via mobile

Excellent service, excellent facilities, beautiful views but you need to improve elevators and gym machines!!! In addition, the buildings need a refresh in order to upgrade the structure of the hotel.

Date of stay: November 2016
Trip type: Traveled with family
Thank Moniquepr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2016

Room was very clean, in fact, the hotel is very well kept!
All services are excellent.
Hotel is very beautiful! Lot's of hand made details.
Good valet service for parking your car.
Wonderful service at the restaurant, good red pepper soup- ask for some feta cheese for the soup.

Room tip: If you buy special rates for a room from discount companies, you may get rooms above the street noise or interior rooms without any view.
Date of stay: November 2016
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank LSCaribbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2016 via mobile

This is my second stay at the Mayfair. It's a very enjoyable hotel with a great location. The staff is helpful and ready to make your stay as pleasant as possible.

I recommend it highly. And with booking it through one of a myriad of travel websites, one can get a very favorable rate.

Definitely a great option while one is in Miami without paying ridiculous rates in many of the overrated hotels

Date of stay: November 2016
Trip type: Traveled on business
Thank francisl567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MayfairMgr, Manager at The Mayfair at Coconut Grove, responded to this reviewResponded December 3, 2016

Dear Francis L,

Thank you for taking the time to share with us about your recent visit to our property and we are truly glad to read from a loyal guest.
Our staff works extremely hard to exceed our guests' expectations and reading from your feedback brings a great sense of satisfaction for our entire team.
We cannot wait to have you back in our property enjoying all of the great amenities our hotel has to offer as we aim to continue to provide excellent service.

Sincerely,
Jose Rico-Arango
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2016

A hotel in an excellent location in the heart of the grove, but older facility that needs a refresh. We had a rather noisy experience since our room was located near the elevators - would not recommend this situation

Date of stay: November 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank timothymL4320HU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MayfairMgr, Manager at The Mayfair at Coconut Grove, responded to this reviewResponded November 30, 2016

Dear timothymL4320HU,

Thank you for taking the time to share with us your very valuable feedback as it will help us to improve our services.
We are truly sorry and disappointed after reading that your stay was less than expected and we hope to have an opportunity to regain your confidence sometime in the near future.

Sincerely,
Jose Rico-Arango
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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