A late night flight cancellation left me scrambling for a hotel, I am SPG member, called SPG and since Sheraton was sold out, they recommended ELEMENT. Never heard of them, but they were priced ok, so went for it. First impression was not so good since they did not pick up phone, called twice, each time on hold for more than 10 minutes, until finally someone picked up and sent shuttle. Shuttle did take some time, and I was already exhausted and irritable because of travelling since early in the morning.
Finally when shuttle picked me up, from there it all improved, shuttle driver was super friendly, check in was quick and when I took a look at the place I was wowed. Modern décor, brand new. The room was impressive, full kitchen, stocked with everything! I went twice to front desk and the poor guy was dealing with a huge crowd of incoming guests. Finally I got to him, ordered a wake up call, that never happened.
Great breakfast every morning
Offer free wifi and you can also print boarding passes at no extra cost in lobby desktops.
Location is adjacent to runway.
No bar, no restaurant
Free hot drinks in the reception area, coffee machine, espresso maker, self service, wow!
Brand new and rooms are in excellent condition. Bathrooms are simple and stylish. Comfortable rooms.
Full kitchen and fridge, microwave, stove, glass backsplash
Favorite of airline crew, which come in big groups and overwhelm check in.
The shuttle picked us up at the terminal, to the hotel takes about 10 mins.
The driver did offer a ride and pick up to anywhere within a 3 mile radius, so that is nice. The driver also carries a cooler and gave us water.
brand new, so everything is in excellent condition.
I find great irony when I see these excellent airport hotels which I just use for a quick overnight stay. This hotel would make a very nice property in any beach, city center or tourist destination.
They do have to properly staff front desk so they can answer phones and deal with the avalanche of guests that come all at once in the shuttle vans.
- Official Description (provided by the hotel):
- Located just outside of Miami International Airport on picturesque Lake Palmer, we offer all of the amenities you need to thrive on long stays. ... more less
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