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“Putting on The Ritz” 4 of 5 stars
Review of The Ritz-Carlton Coconut Grove, Miami

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The Ritz-Carlton Coconut Grove, Miami
Ranked #23 of 121 Hotels in Miami
Certificate of Excellence
New York City, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Putting on The Ritz”
4 of 5 stars Reviewed May 7, 2013

Had a great experience at the Ritz! Great Location ,amazing lobby, comfortable room and personable warm guest service.
The employees in this hotel really seemed to take pride in providing the best service for the guests.
Really enjoyed the breakfast buffet, swimming pool and spa...Great Setting and decor. Was not too thrilled with there propencity for over charging for everything i.e $7.00 for a small bottle of water but then again you are staying at the Ritz... If you want to economize stay somehwere else...

Room Tip: Ask for a room with a bay view...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Luxurynomad5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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594 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
Treasure Beach, Jamaica
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed May 6, 2013

HASSAN IS THE MAN OF THE YEAR,perfect service,nice conversations,interesting people,the RITZ CARLTON COCONUT GROVE, is the plsce to be ,perfect sunday breakfastbuffet,will be back,to enjoy this comfortable hotel

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ownerMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 5, 2013

There is a major construction project going on across the street from the hotel and since they are currently working on the foundation, I would imagine all the inconvenient things that go along with building will be part of the landscape for several years to come. When we first entered the room at 4PM on a Friday, the jackhammers were going strong. I was told that the work would end at 5PM on Friday and not resume until Monday morning so there would be little impact during our weekend stay. I went down to the lobby and not one but two employees also assured me that there would be no work on Saturday or Sunday so I decided not to pursue a room change.
The next morning, Saturday at 8AM, the jackhammers began again in full force---the manager I summoned up to the room apologized and said his employees had not been updated!! He had our room switched immediately and credited the night but the damage had been done.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank KAPLANT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed May 2, 2013

Stayed for 2 nights. it was a choice between this hotel and the Biltmore. Chose the Ritz Carlton and were very disappointed. The lobby is gorgeous but the room was nothing special. Not luxurious at all but nice bathroom. They charge for everything including small bottles of water in the bedroom for $7. They charged $4.50 for bringing our drinks to us by the pool, then there was the tax and tip on top so 2 drinks poolside $34. The hotel is a 10 minute walk from restaurants and shops but it feels like its in the middle of nowhere. Staff generally were very good except the receptionist who made us feel like we were an inconvenience. Really sorry we chose to stay here and would never stay again. You have lots of choice in Miami with lots of other hotels much better and much less expensive.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank lotstoseeanddo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYork
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed April 30, 2013

My wife and I were invited to a wedding at the Ritz-Carlton in Coconut Grove, Florida so we decided to stay at that hotel for the occasion. The wedding was on Saturday night, but we stayed for three nights -- Friday, Saturday and Sunday. The hotel was expensive (even with the "special" wedding rate), but being a Ritz-Carlton, that was to be expected. Although the hotel is very nice (particularly the public areas) it is not special enough to warrant the rates. The rooms are average size and nicely furnished, but no larger or nicer than the rooms at many hotels at much lower rates. Because it is a Ritz-Carlton, they think that they can charge you at every turn. For example, a small can of juice from the mini-bar was $8.00; parking is $33.00 per night (and there are basically no other places to park in the area); the charge for using the computers in the hotel's business center is $.50 cents a minute, so if you do about an hour's worth of work, the cost would be $30.00; having a tuxedo pressed (not cleaned) is $22.50. And the list goes on and on. So, the moral of the story is that you can probably get almost as much for much less.

One more thing. When reserving the room, I requested a "quiet" room not near an elevator or vending machine. That request was honored; however, on Saturday morning we were woken at 8:00 AM by the loudest construction noise I have ever heard. They were constructing a new building directly outside of our hotel window. Of course, we were not told about this when checking in. When we complained, their answer was that the construction was only Monday through Saturday and that there was no construction on Sunday!!!

Room Tip: If booking a room in the near future, make sure that you request a room away from the outside constr...
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank placesivbeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 28, 2013 via mobile

Hotel is beautiful and the room was very nice. There is a major construction project on one side of the hotel that starts with the jackhammers and heavy equipment at around 7 am. You can't open the window it is so loud. You can't really even just sit in your room during the day because of the noise. It looks like a large scale project that will go on for some time, so make sure your room is situated on the poolside, or south side of the building. The staff for the most part were very good as expected. They did lose a parcel for me and I had to talk to a few people, most of whom seemed kind of helpless to fix the problem. One of the phones in the room didn't work. Still a nice stay but for cost and expectations, I was a bit disappointed.

Stayed April 2013, traveled on business
Helpful?
Thank IMCan8en
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanford, ME
Level Contributor
179 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed April 24, 2013 via mobile

Stayed here for a couple of evenings for a conference and was very impressed. The best part is the friendly yet not pushy staff. They all have a smile and greet you at every turn. The hotel's amenities area fabulous and the accommodations are very good. If you are in the Coconut Grove area, this is a great place to stay!

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CarlGagnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Coconut Grove, Miami

Property: The Ritz-Carlton Coconut Grove, Miami
Address: 3300 SW 27th Ave, Coconut Grove, Miami, FL 33133-5305
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#13 Luxury Hotel in Miami
#17 Romantic Hotel in Miami
#25 Family Hotel in Miami
#28 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Coconut Grove, Miami 5*
Number of rooms: 115
Official Description (provided by the hotel):
Hidden among lush subtropical foliage and surrounded by the brilliant turquoise waters of Biscayne Bay, The Ritz-Carlton Coconut Grove, Miami provides an unforgettable escape to one of the city's most delightful downtown hotels. After a day spent exploring the eclectic boutiques, art galleries and restaurants that characterize Miami's original neighborhood, resort guests can indulge in a soothing treatment at the hotel's spa, discover dining that celebrates fresh Florida fare from farm to sea, and relax in accommodations that reveal views of the adjacent marina from a private balcony. Whether for business or pleasure, let us make our corner of Miami the one you return to over and over again. ... more   less 
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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