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Reviewed January 30, 2013

Well.. Where do I start! I took my fiancé to Miami for a suprise trip to see a Kevin Hart Comedy Show at American Airlines Arena just down the street.

This place was awesome! (We got a free upgrade to the Bay View King Executive Corner Room. I was hoping for a suite upgrade but... oh well). I'm in my early 30's and my fiancé is an Network Engineer so we certainly fancy hi-tech gagets!! I won't list all the things everyone lists about this place, so I will go to my favorite parts.

BUFFET BREAKFAST! We Arrived late to the breakfast thinking we had 30 minutes left but it was over!! (Our Mistake). Instead of telling us we were late for breakfast, this server seated us and took care of us like we were on time! He got us more great tasty breakfast items like smoked salmon and even offered to make cappuchino or fresh coffee, although most things were already put away for the next day. We gave him like a $20 tip even though the breakfast was free with our room package! I wish I knew his name to mention it. All I can remember was that he looked like he was 40-50 in age, African American with a mustache! Whoever you are, Thank you! Just because of his service, we will be back to this hotel!

On another note, Front Desk Agent James Mills was also SUPERB! From day 1 of my planning he was there every step of the way. His customer service made me feel like I OWNED the hotel and I was his BOSS. He was great in helping with every detail imaginable. I am very detailed and he was up for the job! Thank you!

I loved that the hotel had a couple lounge areas, my only complaint was that there was a wedding the 2nd night of our stay and we were prohibited from entering the floor with the bowling alley. That was a HUGE disappointment because we invited a couple friends to stay at the Marriot Marquis since we described the hotel so well while we were there. I just wish they gave all guest NOTICE ahead of time so we could have stayed out instead of coming back to hang out at the hotel. Well, maybe they can improve on those things.

All in all, It was a great experience. We kept playing with the gagets. For instance, the television moved to face different corners of the room, so It could be viewed by couch or bed. Also, the video door bell intercom was fabulous! Most importantly, I loved the tub and the sink.

I can't wait to go back!

-KM

  • Stayed: October 2012, traveled as a couple
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1  Thank SpectrumLuxury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

I had visited this property when it was under construction, and very excited to stay over New Years using my Marriott rewards points (I worked hard for those points!). I maybe should have known when the check in attendant pointed to the screen for the hostess to take us to our room that we would be treated as customers using rewards points. My reservation stated bay view, we were given city view, I didn't mess with it since we were late arriving (I could tell they were just waiting for us to check in so they could leave for the night. Was looking forward to the arrival cocktail since our flight was NYE. We arrived later than expected due to flight delays (11pm). No drinks, bar was closed-that was disappointing! Get it another time during your stay they said, well that's fine but we weren't in our room at 6pm, we were out enjoying the city. Made our way downtown immediately to ring in the new year. Brought drinks back to the room, looked all over for ice machine. Called operator who kept telling me it was between two rooms and it wasn't. Finally made the trek down 40 floors to the JW desk (Beaux Arts is not attended all hours) who apologized, you have to call for ice there are no machines available to guests-the attendant brings it. I would have got it myself at that point, but that was some GOOD ice 30 minutes later! Again, there is no one around if you have troubles once they are gone for the day, so be prepared to try to figure it all out on your own or ask the JW Mar Marq for assistance.
Agree with other reviews, the tech stuff is fun but it's annoying when you can't even turn on the lights without digging for a room card to put in the slot by the front door.
Didn't receive turn down service, maybe that's again because we were staying on rewards.
Best thing about this hotel, breakfast. Attendant was attentive. Shrimp in all the eggs available which I loved, but spouse is allergic to shellfish. They were quick to get some plain scrambled when we asked.
Overall nice place. Beds and pillows good. I travel to a lot of beautiful properties for business, and I have experienced better. Husband said it was by far the nicest room he has stayed in...he doesn't get away from home much, haha. Probably should have booked the larger room in JW Mar Marq for the same price, now that's a view!

  • Stayed: December 2012, traveled as a couple
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4  Thank mm73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013 via mobile

Booked into the JW Marriott Marquis for 1 night passing through Miami we were looking for a nice bed, big TV and easy access to downtown restaurants / amenities. Upon arrival we were given the option to try out the boutique "hotel within a hotel" of the Beaux Arts. Sensing our hesitancy they offered to let us take a look but warmly assured us they did not expect to see us again. Whisked away to the 39th floor we had the bellman also confident we would be happy with what he called "more like an upgrade". Doors open and we were (in shlumpy travel clothes with trekking baggage) given quite the royal treatment by everyone. The room was amazing; huge, spotless, modern and comfy (with an amazing big flat screen TV). Welcome drink and nibbles in the private bar much appreciated with courteous staff. Fitness facilities are several floors below and shared with the JW main hotel and are very nice and very well equipped for a hotel. Pool was a big plus though unusual (steel so lots of noise when underwater) saline and a good size for laps (though no lanes or anything). Basketball court / bowling / billiards / golf simulator look nice but were empty.
Only downside was room service (hey, BIG TV with a couch after Central America back country beckoned!). Limited menu and expensive with one of the dishes full on ineddible (credited back immediately). There are several restaurants in the hotel and many REALLY good ones in the area = a much better idea for next time.

  • Stayed: January 2013
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1  Thank RyokoVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

We stayed here for the weekend and overall had a nice stay. The rooms are ultra high tech, which is kind of fun. The bed was very comfortable, we heard no noise from neighbors or the hall, and the blackout curtains kept the room very dark - made for a great nights sleep! We receievd a welcome cocktail, and there was free water and soft drinks all day near the check-in area which is always a nice touch. However they stopped re-stocking the drinks on the last day of our stay which was very odd. They left treats at turndown which we also loved (macarons one night and chocolate chip cookies another)! My main complaint with this hotel is the fact that it is inside the jw Marriott marquis. We were paying for a high end luxury boutique hotel and yet had to share almost all amenities with the main hotel. The elevators were so slow, the valet took forever to get our car, the pool was always crowded (note that it only gets sun in the morning and afternoon because of the tall buildings). We got a good rate so I wasn't too bothered by these things but had I paid top dollar I would have been upset. Overall I think this is a nice option for downtown Miami if you get a decent rate.

Stayed: January 2013, traveled as a couple
Thank CateyLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013

Really cool, trendy and chic hotel; The fittings inside the room were really top-notch and perfect for the current gen; Top-quality bath products too. The corner room had awesome views (City & portion of the Bay). The minuses were the shower (the pressure was really less, almost felt like the water would vaporize before it fell), the towels were average (not really matching a Marriott rewards category 7 hotel) and the quality and type of breakfast for a hotel of this stature was really poor.

Room Tip: Try to get a corner room.
  • Stayed: December 2012, traveled as a couple
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Thank Zatazoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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