We had arranged through Price Line for the accommodations, following up with the hotel we had asked for some specific room amenities to support out stay, two queen beds in each room. The desk person said that she could only make those changes the night before we checked in, but in our case she would make an exception and make the requested arrangements. When we checked in the we got one room with two queen and one with a king. Being as the hotel was booked she could not change the rooms. Then we went to the hotel restaurant for dinner. An absolute disaster! The staff was completely unorganized, we were served by happenstance, the food staggered out of the kitchen, we were never asked for refills on drinks or if we'd like coffee after dinner. On top of all that the "New York" strip steak I ordered was over cooked and the cut of meat was by no means a a New York strip....New Jersey maybe! The staff could offer no recourse other than deducting the tip gratuity because there was no restaurant manager on the premises. I was disappointed beyond belief. The total stay time in the dining room for my family was almost two hours. My children (6,4 and 3) along with my fiance, father and a family friend had been on the road for a majority of the day and were looking forward to something special.... not at all what we were presented with.
- Official Description (provided by the hotel):
- DISCOVER THE ONLY PREMIER HOTEL & SUITES BY BEST WESTERN UPSCALE FULL SERVICES PROPERTY is centrally located and accessible within minutes from the MIA airport and Port of Miami. This brand new concept features 144 smoke-free contemporary upscale rooms and suites. Guests may enjoy complimentary amenities such as transportation to/from MIA airport and Wi-Fi. Hotel also offers a full bar/restaurant, outdoor swimming pool, top of the line fitness center and business center. ... more less
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- Also Known As:
- Best Western Premier Miami International Airport Hotel Miami
- Best Western Premier Miami International Airport Hotel And Suites