The hotel is nice & the rooms are just like the pictures online. The only problem is the staff. They are very rude & impatient. Thanks to the staff I would never stay at this hotel again. We checked in on July 11th & stayed thru July 13th so we could catch a cruise. Well immediately upon check in the clerk was like I need credit card for payment plus $40 incidentals. I'm like excuse me what happened to check in, hold funds for check in & then pay upon departure. Very rude response "that's not how it works. We charge u full price plus $40 for incidentals. Upon check out we release the first charge & charge you the price of the room". Absolutely crazy. I tried explaining to the clerk that even though she releases the hold on her end it does not release the hold on the bank end for 3 to 5 business days. Meaning both charges will show pending tying up double what the customer expected to have tied up. She didn't care. Her response " not her problem since her computer say she released the funds". I've stayed at a few Best Westerns & have never had this problem. I will not be returning.
- Official Description (provided by the hotel):
- DISCOVER THE ONLY PREMIER HOTEL & SUITES BY BEST WESTERN UPSCALE FULL SERVICES PROPERTY is centrally located and accessible within minutes from the MIA airport and Port of Miami. This brand new concept features 144 smoke-free contemporary upscale rooms and suites. Guests may enjoy complimentary amenities such as transportation to/from MIA airport and Wi-Fi. Hotel also offers a full bar/restaurant, outdoor swimming pool, top of the line fitness center and business center. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Premier Miami International Airport Hotel And Suites
- Best Western Premier Miami International Airport Hotel Miami