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Reviewed April 20, 2019

My best friend and I stayed at this hotel for one night (Saturday, April 13, 2019). We were assigned room 3306. We had an excellent stay!

First, this hotel is located in the heart of downtown Miami, within walking distance to Brickell. As with any large hotel in an urban setting, parking will be scarce and costs to valet at the hotel will be high. This is pretty standard at any hotel in any urban setting in any city throughout the world. Traffic around the hotel is a nightmare (typical Miami nonsense).

Check-in was quick and efficient. Our room was not ready upon arrival, but we stored our luggage and went to grab lunch in Little Havana. As we were eating lunch, the front desk agent contacted my friend to let him know our room was ready.

We had an entire day planned, but when we checked into the room, we did not want to leave. Seriously! We crashed on the bed and did not awake until dinner time! The room was beautifully appointed, large, and spotless with incredible views of skyscrapers and the Miami River. The bed was the most comfortable I have ever slept in. The AC made the room incredibly cold (which I love). The bathroom was large and had the perfect shower and set-up. I absolutely loved everything about the room and bathroom!

The hotel is busy. Lobby is nice, but rather stark (not much too it). The lobby is connected to the Wells Fargo Center.

The only staff we really interacted with were the valet / bellman staff. All of these guys were working hard and very friendly and personable.

I HIGHLY recommend this hotel to anyone visiting Miami! It is a great property!

Room tip: High Floor
Date of stay: April 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank UCFKnightsFan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2019

Let me start from the beginning. everything was downright horrible. We came on Saturday for one day stay and was told that pool was closed because there was an event! My kids LOVE pools and it was SUCH a major disappointment. No one had the courtesy to inform us when we were booking the room.. Then came the actual room which was fine but the service...our coffee maker wasnt working so we called for someone to come and take a look.. it took four hours and five phones calls for someone to show up!! I kid you not! everything is in their records.. We came on Apr 6 and left on Apr 7 2019. The room was okay but was told it will have ocean view.. it had partial bay view with huge building blocking most of it! Terrible experience.. never going back!

Date of stay: April 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank Kiran K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hanaBP, Guest Relations Manager at JW Marriott Marquis Miami, responded to this reviewResponded April 15, 2019

Dear Kiran K,

Thank you for your time dedicated to share your experience at the JW Marriott Marquis and for providing your valuable feedback regarding your experience.

Once again, I truly apologize for the inconvenience you experienced while in our care. If you would like to further discuss the details of your stay and your schedule permits a brief conversation, please call me directly at 305.421.8600. We hope to welcome you once again in the future and provide the superior service you deserve.

Sincerely,

Hana B
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019

I am a big Marriott fan but, unfortunately, this particular property falls short. It might be okay for a business traveller or a one night stay before a cruise but it is definitely not a good option for a multi-night pleasure visit for a couple of reasons: 1) The pool. The pool is located on the 16th floor surrounded by the building itself and adjacent buildings. Consequently, it gets nearly zero sun. Also, there is no pool service at all. You can't get a drink or food. 2) They make a big deal on the website hyping the virtual bowling, indoor basketball facility, etc. The photos make it look great. But lo and behold you only get 30 minutes free as part of the "resort fee" and when you arrive at the location of these amenities (same floor as the pool) it is the most inhospitable experience you can imagine. The facilities are locked behind nondescript doors guarded by an unfriendly person sitting at a desk who doesn't even acknowledge your presence. We didn't even bother. 3) On the weekends the only bar that is open before 6 pm is upstairs on the second floor in a tiny cafe. We took our guests across the street to the Kimpton! You really shouldn't have to leave a JW Marriott to get a drink! The attached high-end restaurant is nice and has a great lounge but it is not open during the days on the weekend and is closed all day on Monday. 4) The coffee bar wasn't open when we went down at 10:10 am on a Saturday. Had to hike it to the Starbucks. I could go on and on. Bottom-line: if you are looking for a hotel for more than 1 night of a leisure stay, look elsewhere.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
6  Thank DRLand
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hanaBP, Guest Relations Manager at JW Marriott Marquis Miami, responded to this reviewResponded April 14, 2019

Dear DRLand,

Thank you for your time dedicated to share your experience at the JW Marriott Marquis. Please accept our sincere apologies for not exceeding your expectation while in our care. Please feel assured that I have shared your concerns with the appropriate management teams in an attempt to improve in our offerings and enrich your future experience. We hope that you will give us another opportunity in the near future to exceed your expectations during your next visit.
If you would like to further discuss the details of your stay and your schedule permits a brief conversation, please call me directly at 305.421.8600. We hope to welcome you once again in the future and provide the superior service you deserve.

Sincerely,

Hana B
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

A wonderful and beautiful hotel. We enjoyed our pre-cruise stay, and the location was convenient to some of the local restaurants and area bars. Breakfast was a bit pricey, as were the bar drinks. It is just a short ride to the Port of Miami.

Date of stay: March 2019
Trip type: Traveled with friends
Thank bob21651
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

We stayed here for a birthday celebration.The staff was very accommodating. Yamile went above and beyond to make our stay special. The view from our room was awesome. The amenities were great! I highly recommend this hotel!

Date of stay: July 2018
Trip type: Traveled as a couple
Thank ssx260
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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