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“Excellent service and beautiful hotel!”

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JW Marriott Marquis Miami
Ranked #9 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersBronze level
Boston, Massachusetts
1 review
“Excellent service and beautiful hotel!”
Reviewed March 31, 2014

I stayed at this hotel for a quick getaway with a friend and the entire experience at the hotel was great! The service was friendly and excellent (notably: Andres the concierge, Getsner (sp?) at the valet/front, and Hansel and another gentleman whose name we didn't catch at the pool. The hotel room was huge and the beds were very comfortable. The pool was never crowded and made for such a peaceful and relaxing experience. We will definitely go back!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sara d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,735 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (367)
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English first
princeton, nj
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 29, 2014

I stayed for over one week in March. Every part of the experience was great. I would particularly like to thank the front desk staff and Bogdan, the rooms manager. Everyone we interacted with was courteous, respectful and helpful.

The rooms are new, modern and spacious. We should know- we had 5 different ones! They are as nice as any at the highest end hotels in the area such as the Mandarin and Four Seasons. The location is great, within walking distance of many fine restaurants and minutes from all Miami and Miami Beach have to offer. Given how much it costs to stay in a nice place in the Miami area now, I found the pricing of the rooms extremely reasonable.

The gym was extremely nice with lots of equipment. Nothing beats new and clean, with great bay view also.

Other reviews point to the lack of ceiling lights. That is correct - they could have done a better job with that, but I asked for an extra lamp and had one within minutes. You could always find something to nitpick, but what was so great about the hotel was how nice everyone was in trying to solve whatever issue you might have.

This is in downtown Miami. They have a pool, but it is not the same feel since it is on the 20th floor, and there is no beach, like you would get in South Beach or other resorts. It definitely has a city feel. But if that is what you are seeking, I cannot imagine a better place to stay. I miss it already.

  • Stayed March 2014, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andrewmnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 29, 2014

I staryed at this hotel the last week of January, 2014 on a mixed business and pleasure trip for one night. The room was booked and paid for through an internet discounter that was not affiliated with the Marriott chain. The room usually has a rack rate of about $450.00 per night. I paid $175.00 +/- for one evening. I arrived at about 10:00 P.M. and found that check-in was a breeze. Staff very helpful. Room on an upper level. The room was very clean and was tastefully furnished. Large and clean bathroom. Had room service the following morning which was prompt. The food was good and trhe meal was hot as it should be. This hotel is near the American Airlines Arena and other attractions in downtown Miami. Marriott Hotels usually do a good job and this place lives up to its' standards.

  • Stayed January 2014, traveled on business
    • Value
    • Location
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Helpful?
2 Thank Wirggley's dad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorktown, Virginia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 28, 2014

Stayed only one night to be in position for our cruise the next day. Cruise port 5 minutes, flat $12 taxi ride. We were upgraded to a suite, non ocean view, we weren't disappointed. A large beautiful 2 room, floor to ceiling windows suite. Two 60" flat screens and lots more, very luxurious.
Concierge lounge (for Gold/Plat) had spectacular views of Miami/ocean. Eats for the lounge in the evening tasty but in microscopic portions. Everywhere you seen people seated their was a pile of china where folks made several attempts for a modest bite. Salad was prepared and preplaced on a plate smaller than a saucer. Breakfast was as usual for the lounge folks.
Lounge was advertised open 24 hours. It was, but with snacks and drinks locked in the refrigerator's/unattended.
I would definitely would stay here again, the lounge being a small distraction for Marriott members.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GashF15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2014

Stayed there week of march 16-21 on business. Check in was a snap.
We had a room on the 29th floor with an excellent view of the bay.
Room service was great. Great room service/cleaning staff.
Excellent exercise facility. Valet service excellent as well.
I'd stay again next time I am in Miami on business.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, FL
Level Contributor
474 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed March 26, 2014 via mobile

From our late check-in on Sunday to our check out the hotel proved to be an outstanding place to stay. I wish I remembered the name of the tall young woman who checked us in as she was very professional and friendly. As the it was the weekend and we were only staying the night and wife and I are both Lifetime Platinum, we were upgraded to an end suite. It was nicely appointed and extremely comfortable. I was a bit concerned about the bed as it had a feather-bed pad on the mattress. It was extremely comfortable and I should not have been concerned at all. The concierge lounge was well managed and the breakfast buffet was in keeping with the rest of the hotel, i.e., first class. I will definitely return when in Miami again.

Stayed March 2014, traveled as a couple
Helpful?
Thank ohgeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 25, 2014

Went for business in Feb 2014. beautiful room, great amenities and gorgeous views. However, when I got credit card bill I was charged $8.50 for honor bar. However, I did not open or use anything from honor bar and despite multiple calls to the hotel accountant and manager, I did not ever get a call back. Neither my credit card company nor Marriott Customer Care received a call back either. Obviously it's not a lot of money, but it's the principle of the thing and the fact that the hotel is obviously resting on its laurels or has decided my problem is too insignificant. darn frustrating!

Room Tip: bayview is the way to go. high up as possible
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank alaskafish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavio M, Manager at JW Marriott Marquis Miami, responded to this review, March 28, 2014
Dear alaskafish,

Thank you for giving us the opportunity to personally discus your experience. As mentioned during our last conversation, comments such as yours are truly valuable and they have been shared with our management team in a effort to look for opportunities to improve our guest’s experience.

Once again, thank you for contacting us and we hope to see you back soon in Miami.

Sincerely,
Flavio M.
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Marquis Miami

Property: JW Marriott Marquis Miami
Address: 255 Biscayne Boulevard Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Miami
#3 Family Hotel in Miami
#5 Spa Hotel in Miami
#5 Business Hotel in Miami
#6 Luxury Hotel in Miami
#11 Green Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Marquis Miami 5*
Number of rooms: 313
Official Description (provided by the hotel):
The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more   less 
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Also Known As:
Jw Marriott Marquis Miami Hotel Miami

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