Let me start by saying this is a beautiful hotel with staff that will trip all over you to help. We stayed for one night on marriott points. Even though its beautiful, its in an area of Miami in which you really don't want to walk around. We did walk down the street for our one evening there to II Gabbianio which was an excellent dinner. Walking around a lot of the vicinity of the hotel is sketchy and just not nice like downtown Miami or South Beach. No beaches hear within walking distance of the hotel. We cruised out of the port of miami and it was a quick cheap taxi but you can actually get adequate hotels closer down on biscayne if you need to be near the port and more action down there for night life.
Also, the reason I ultimately rated this as average vs very good is due to the following. A big concern was an odd $35.00 charge on our bill after we left that was not on our bill at checkout. When we got home from our cruise I noticed the charge on my Marriott Chase Visa. I had to call the hotel 4 times and never got the promised call back. They told me that it was a parking charge from the valet which was really interesting as we arrived via a taxi from Miami airport. They finally removed it but it took time and effort from me with followup calls that made me question some of the customer focus which is why I ended up with average vs very good as this has never happened to me at any marriott property as I mostly stay at marriotts and although I've never had this specific issue arise on any rare issue they are always very customer focused and reply promptly.
- Official Description (provided by the hotel):
- The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more less
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- Also Known As:
- Jw Marriott Marquis Miami Hotel Miami