The recent reviews had me a little worried, but really it is what it is....definitely a small room, but a huge bathroom (at least ours was), and who hangs out in the room anyway? Charming, clean, not a bug in sight, and the staff was never rude. The night shift lady does not speak great English, but we got along just fine. The morning lady was friendly and very helpful. Breakfast is your standard bagels and cereal and yogurt and fruit, and I've seen much worse. The bed could've been firmer, but all in all it was quite adequate.